Assistive Technology Support Technician

About the role

As an Assistive Technology Support Technician, you will join our Tech Operations team, which our assistive communication technology users, therapists, colleagues and partners turn to when they need help.

You will be the voice of Tobii Dynavox, providing high-quality technical support through multiple channels across Australia and New Zealand while developing an in-depth understanding of our product portfolio. You will report to our Tech Operations Manager and collaborate closely with other Support and Repair Technicians and cross-functional colleagues across Australia and around the world.

Please note: This is a permanent, full-time (4-5 days a week) and on-site role based in our office in Tonsley, Adelaide. Preferred start date is early December 2026.

In this role you will

• Provide high-quality technical support to users, therapists, family members, colleagues, and partners via phone, email, chat, and remote support sessions. Train users and professionals on devices and solutions as needed.

• Troubleshoot operating system, software, voice, display, performance and device-related issues across Windows and iOS environments.

• Use structured questioning to determine whether an issue is hardware-related or software-related and escalate to another team as needed.

• Configure and prepare new devices for customer use, reset loan and rental devices for shipping, and maintain accurate customer and device records in relevant systems.

• Contribute practical ideas that improve technical support processes and customer outcomes.

Who you are

This role is well suited to a caring, organised and service-focused person who approaches technical issues with curiosity and patience. You ask clear questions, listen carefully, and explain solutions in a way that users can understand. You prioritise your work and manage your time effectively, balancing several cases and communication channels at once while maintaining attention to detail and high-quality service in a fast-paced environment.

You enjoy helping others and are committed to their success. You are curious about assistive technology, motivated to understand users' needs, and eager to continuously learn and develop your skills and product knowledge. You collaborate effectively with others, take ownership of your work, and adapt your approach as priorities and technical challenges change.

Ideal candidates would bring:

• Strong troubleshooting skills with the ability to distinguish between hardware and software symptoms.

• Experience in any technical support, help desk, desktop support, field service, device deployment or another customer-facing troubleshooting environment.

• A solid working knowledge of Windows. Familiarity with MacOS and iOS is preferred.

• Strong organisation, prioritisation and time-management skills to manage multiple cases, calls and scheduled support sessions accurately and effectively.

• Attention to detail, patience, empathy, and clear written and verbal communication skills to ask effective diagnostic questions confidently and adapt technical explanations for people with different levels of technical knowledge.

• Collaboration skills to work effectively with local and global cross-functional teams in a service-focused environment.

The following experience would be valuable but is not required:

• Experience with supporting people with disabilities or complex communication needs.

• Experience troubleshooting mounting systems or wheelchairs.

• Experience with ticketing systems, remote access software or CRM systems, such as Salesforce and JIRA.

Where we stand

At Tobii Dynavox, we believe our differences make us stronger. Diverse perspectives enrich our culture, strengthen our teams, and help us better support the people and communities we serve. We are committed to fostering an inclusive workplace where everyone feels valued, respected and supported to succeed, and we welcome applications from people of all backgrounds, experiences and identities.