Assit. Warehouse&Logistics Operation Manager

You will:

1. Customer Requirement Management
Engage deeply with clients to understand their business needs and provide customized cold chain logistics solutions；Act as a liaison between clients and 3PL providers, ensuring transparency and operational efficiency； Address client complaints or operational issues promptly and implement corrective actions to improve satisfaction.

2.Order Management
Track the entire order process from placement to receipt, synchronize key nodes such as warehouse stock preparation and vehicle scheduling, and ensure the delivery of time-sensitive goods; Be responsible for the review, entry and filing of core cold chain documents to ensure that the information is consistent with actual business situations; cooperate with the finance and compliance departments to provide documents required for settlement and review, so as to ensure business compliance.

3.Data analytics and System Support
Utilize data analytics tools to monitor key performance indicators (KPIs), including delivery accuracy, inventory accuracy, and order fulfillment rates；Leverage real-time data to dynamically adjust warehousing and distribution plans, ensuring agility and stability；Provide data-driven reports to clients and internal stakeholders to support decision-making.

4.Coordination and Execution
Assist in supervising the daily service performance of third-party logistics suppliers, conduct statistical analysis on logistics operation data and provide feedback on optimization suggestions; urge suppliers to implement the quality requirements of the company and customers, and cooperate to complete audits; synchronize information among customers, the company and suppliers to ensure the project progresses as scheduled; complete other tasks assigned by superiors.

5.Team and Project Management

Lead and manage cross-functional projects to drive supply chain innovation and continuous improvement； Recruit, train, and motivate local teams to build strong 4PL management capabilities；Support clients' strategic growth by delivering comprehensive supply chain solutions.

6.Compliance and Regulatory Management

Ensure cold chain operations comply with Malaysia food safety regulations and workplace safety standards；Regularly audit compliance in storage and transportation, particularly for temperature controls and food safety；Stay updated on regulatory changes and adjust supply chain strategies to mitigate risks.

We are looking for someone with:

1.Education and Experience
College degree or above; 5-8 years of working experience in logistics, customer service or related fields, with cold chain industry background preferred.

2.Professional Skills
Strong ability to design and optimize comprehensive supply chain solutions; Exceptional coordination skills to manage clients, suppliers, and internal teams; Ability to execute and manage complex, multi-party projects; Strong problem-solving skills and ability to perform under high-pressure environments.

3.Comprehensive Qualities
Strong service awareness and attention to detail verification; efficient cross-departmental communication skills and ability to promote rapid problem-solving; ability to adapt to fast-paced work and strong pressure resistance; honest and outgoing, with prominent sense of responsibility and willingness to learn.

4.Mandarin proficiency is preferred to facilitate effective communication with stakeholders and clients.

一、岗位职责

1. 客户需求管理
与客户深入沟通，了解客户的业务需求，并提供定制的冷链物流解决方案；作为客户与第三方物流供应商之间的联络人，确保透明度和运营效率；及时处理客户投诉或运营问题，并实施纠正措施以提高满意度。

2. 交付管理
跟踪订单从下单到签收全流程，同步仓库备货、车辆调度等关键节点，保障时效敏感货物交付；负责冷链核心单证的审核、录入及归档，确保信息与业务实际一致；配合财务、合规部门提供结算及审核所需单证，保障业务合规性。
3.数据分析和系统支持
利用数据分析工具监控关键绩效指标（kpi），包括交付准确性、库存准确性和订单履约率；利用实时数据动态调整仓储和配送计划，确保灵活性和稳定性；向客户和内部利益相关者提供数据驱动报告，以支持决策。

4.协同与执行
协助监督第三方物流供应商日常服务表现，统计分析物流营运数据并反馈优化建议；督促供应商执行公司及客户质量 要求，配合完成审核；同步客户、公司、供应商三方信息，确保项目按进度推进；完成上级交办的其他任务。

5.团队和项目管理
领导和管理跨职能项目，推动供应链创新和持续改进；招募、培训和激励当地团队建立强大的第四方物流管理能力；通过提供全面的供应链解决方案来支持客户的战略增长。

6.法规遵从及规管管理
确保冷链操作符合马来西亚食品安全法规和工作场所安全标准；定期审核存储和运输的合规性，特别是温度控制和食品安全；及时了解法规变化并调整供应链策略以降低风险。

要求：

1. 学历与经验
大专及以上学历；5-8年物流、客户服务或相关领域工作经验，有冷链行业背景者优先。

2. 专业技能
较强的供应链综合解决方案设计和优化能力；出色的协调能力，管理客户、供应商和内部团队；具备执行和管理复杂、多方项目的能力；较强的问题解决能力和在高压环境下工作的能力。

3. 综合素质
服务意识强，注重细节核对；跨部门沟通高效，能推动问题快速解决；适应快节奏工作，抗压能力强；诚实开朗，责任心与学习意愿突出。

4.会中文（普通话）优先