Assitant Director

Assistant Director

Position Overview

Company: Holistic Group Inc

Position Title: Assistant Director

Department: Operations / Developmental Disability (DD) Services

Reports To: Executive Director

Job Summary

Holistic Group Inc is seeking a dedicated, compassionate, and highly organized Assistant Director to help lead our Agency. This role bridges high-level organizational strategy and day-to-day program administration. The Assistant Director will be responsible for ensuring the highest quality of individualized person-centered care, maintaining strict compliance with state and federal regulatory frameworks, and supervising program coordinators and direct support staff. The ideal candidate is a proactive leader committed to advocating for individuals with intellectual and developmental disabilities while fostering a supportive and effective workplace culture.

Core Responsibilities

· Program Oversight & Quality Assurance: Monitor day-to-day delivery of Residential, Day Program, or Home and Community-Based Services (HCBS) to ensure high-quality care that respects individual choice and person-centered goals.

· Regulatory Compliance & Licensing: Ensure all services fully comply with state DD division regulations, Medicaid waiver standards, and CMS rules. Lead preparation for regular audits, quality reviews, and licensing surveys.

· Staff Leadership & Development: Supervise, mentor, and evaluate program coordinators, case managers, and direct support professionals (DSPs).

· ISP Implementation & Advocacy: Oversee the development, rollout, and review of Individualized Service Plans (ISPs). Partner closely with behavioral specialists, families, service coordinators, and healthcare professionals to adapt care strategies.

· Incident Management & Safety: Serve as a primary point of contact for incident reporting (GERs/IRs). Oversee investigations, ensure timely reporting to state entities, and implement corrective action plans.

· Financial & Resource Management: Support the Director in managing the department budget, tracking authorized Medicaid service hours, managing overtime, and ensuring efficient resource utilization.

· Crisis Escalation & On-Call Rotation: Participate in an executive on-call rotation to provide guidance and emergency decision-making for residential or staffing crises.

· Day-to-Day Problem Solving: Serve as the first line of defense for immediate operational issues, staffing shortages, scheduling conflicts, and crisis interventions.

· Coordinator Backup Coverage: Step in immediately to perform all duties of a Program/Service Coordinator whenever a coordinator is out, underperforming, or unable to complete their tasks.

· Referrals & Intakes: Manage and review the referral list, conduct initial assessments, and oversee the onboarding process for new individuals entering our DD programs.

Required Skills & Competencies

· DD System Technical Knowledge: Deep understanding of the Medicaid Waiver system, HCBS settings rules, individual rights, and the tracking of billing documentation.

· Person-Centered Planning: Strong background in applying person-centered philosophies to help individuals maximize independence.

· Crisis Management & De-escalation: Proficient in crisis intervention methodologies (e.g., CPI, MANDT, or state-specific approved systems).

· Leadership & Conflict Resolution: Proven ability to manage diverse teams, mitigate staff burnout, and navigate challenging interpersonal or familial dynamics.

· Documentation & Audit-Readiness: Meticulous attention to detail in auditing digital and physical clinical logs, medication administration records (MARs), and daily service notes.

Qualifications & Experience

· Experience: Minimum of 3 of progressive supervisory or management experience specifically within intellectual and developmental disability (I/DD) services.

· Certifications/Licenses: Valid Driver’s License with a clean driving record (mandatory for transporting/traveling to sites).

· Current CPR/First Aid and Medication Administration training certificates (or ability to obtain immediately upon hire).

· Background Check: Must clear all state-mandated criminal background checks, child/adult abuse registry screenings, and drug tests.

Work Location: In person