Assitant General Manager

Reports To: General Manager

Markets: Bryant Park, Union Square, Columbus Circle & Herald Square

Employment Type: Seasonal

Compensation: Hourly based on experience

Schedule: Variable; includes mornings, evenings, weekends and holidays based on market needs. Assistant General Managers are also expected to be present regardless of weather conditions.

Position Summary

The Assistant General Manager (AGM) is responsible for the successful execution of market operations during an assigned shift.

Working under the direction of the General Manager, the AGM serves as a hands-on floor leader responsible for staff deployment, market walkthroughs, vendor support, compliance, operational problem-solving and shift communication.

The AGM may serve as the designated Shift Lead for an AM or PM shift and is expected to maintain awareness of conditions throughout the market.

Key Responsibilities

• Lead day-to-day market operations during assigned shifts.
• Establish best-in-class holiday market culture for both vendors and guests
• Maintain an active and visible management presence throughout the market and conduct repeated walkthroughs.
• Instate and enforce all opening and closing procedures including employee check in; opening and closing facilities; vendor checklists; fire safety. Document and follow protocol for all violations.
• Assign Porters and Market Operations Supervisors to zones, tasks and operating priorities.
• Monitor and assist with guest flow, vendor lines, stanchions, walkways and high-traffic areas.
• Respond promptly to vendor requests and guest-facing operating issues.
• Ensure open issues have a clear owner, next step or appropriate escalation.
• Monitor cleanliness, trash/cardboard, wastewater/oil areas, lighting, line management and other operating conditions.
• Assist with staff breaks while maintaining adequate market coverage.
• Identify attendance problems, call-outs and no-shows and promptly communicate coverage issues to the GM.
• Assist with inventory and communicate supply shortages to the GM.
• Respond to spills, injuries, electrical issues, crowd conditions and other safety concerns within established procedures.
• Escalate significant staffing, vendor, compliance, safety, security and operating issues to the GM.
• Provide a complete handoff to the incoming manager, including unresolved vendor issues, staffing concerns, compliance matters, service needs and incidents.
• Perform other operational responsibilities assigned by the General Manager or Urbanspace Operations.

Qualifications & Skills

• Prior supervisory experience in hospitality, events, retail, food service, facilities or a comparable guest-facing environment preferred.
• Strong communication and organizational skills.
• Ability to direct hourly employees and follow through on assigned work.
• Comfortable resolving routine vendor and guest issues.
• Sound judgment and willingness to escalate issues when appropriate.
• Ability to manage multiple priorities in a busy public environment.
• Comfort using radios, mobile applications and basic scheduling/timekeeping technology.
• Prior seasonal-market or outdoor-event experience is a plus.

Work Environment & Physical Expectations

This is an active outdoor seasonal-market position. Employees must be prepared to work in varying winter weather conditions and in a busy public environment with significant standing and walking. Duties may require movement between vendor, guest-facing and back-of-house areas and prompt response to operational conditions throughout the market.

Pay: $27.00 - $32.00 per hour

Expected hours: 35.0 – 40.0 per week

Work Location: In person