Assoc Manager Client Services

ESSENTIAL DUTIES AND RESPONSIBILITIES
Play an integral part in the client services process. Collaborate with our Client Services technical and Cyber
Defense teams ensure the client’s needs are understood and the customer’s objectives are implemented.
 Assist in managing client relationships by conducting monthly meetings, technical strategy
sessions etc.,
 Assist with cost and revenue analysis of assigned clients.
 Foster meaningful relationships alongside delivering technical expertise to our clients.
 Assist in addressing service challenges
 Assist in providing strategic advisement for the clients' business objectives to ensure a
progressive partnership.
 Must have Autotask experience
 Coordinate infrastructure and security assessment and conversion projects.
 Support consulting on various aspects of LAN/WAN administration both on-site and remotely.
 Working with internal teams and assisting in business development initiatives.
 Assist in sales process in an effort to add more clients for ATS.
 On-call availability to the clients and ATS team.

SUPERVISORY RESPONSIBILITIES
No
EDUCATION AND/OR WORK REQUIREMENTS
 Associates degree in a related field or equivalent work experience is a must.
 Bachelor’s degree preferred but not required
 Microsoft, Cisco, VMware or other technical certifications a plus.
 Excellent analytical skills with good verbal/written communication and negotiation skills.
 Knowledge of technical services, preferably in the MSP and/or MSSP segment.
 Functional experience in managing customer escalations and incident response
 Qualified candidates need to be a self-starter and able to operate in a highly dynamic
environment.