Assoc Manager - IT

No. of Vacancies:

1

Business Unit:
DSMU

Location:
Bengaluru

About the role

We are seeking a Technical Manager to join our growing team. In this role, you will be lead the process initiatives for the IT team while supervising Infrasturcture Management, Technical Support, Incident Management and process improvement functions for the team.

Key Responsibilities

• Manage and mentor the IT team, fostering a collaborative and productive environment.

• Infrastructure Management- Oversee the organization s IT systems, networks, and hardware.

• Provide expert-level support for hardware, software, and network issues escalated from Level 1 and Level 2 support teams.

• Administer and maintain IT systems, including servers (Windows/Linux), cloud services, and virtualization platforms.

• Lead IT projects from inception to completion, ensuring timely delivery and stakeholder satisfaction.

• Oversee help desk operations to ensure timely resolution of user issues and queries.

• Ensure compliance with relevant regulations and industry standards.

• Create and maintain detailed documentation of technical issues, solutions, end standard operating procedures.

• Manage and prioritize high-impact incidents, ensuring timely resolution and effective communication with stakeholders.

• Identify opportunities for process improvements and contribute to the development of best practices within the IT support team.

Desired profile

• In-depth technical expertise in IT systems, networks, and applications.

• Exceptional leadership and team management capabilities.

• Strong organizational and project management skills.

• Proficient in ITIL (Information Technology Infrastructure Library) or comparable IT service management frameworks.

• Outstanding problem-solving and decision-making skills.

• Excellent communication and interpersonal abilities.

What TSTS can offer you

Our success depends on the quality of our people. That s why we ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, we offer a range of additional benefits. Our benefits prioritize employee well-being, fostering a supportive environment that promotes overall health and happiness.

Our benefits examples include:

• Various annual leave entitlements.

• A range of health insurance offerings to suit you and your family s needs.

• Life Cover Benefits

• Employee wellbeing initiatives to help you balance work requirements and maintain overall wellbeing.

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