Associate Account Coordinator (Order Management)

At AHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer,anddo not discriminatebased onan individual''s race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived.

We embraceall candidatesthAt willcontribute to the diversification and enrichment of ideas andperspectives At AHEAD.

Assist Account Coordinator with sales operations order execution process for assigned sales accounts. This entails providing high-level and high-touch service and order issue resolution for both cross-departmental/internal and external clients through independent work or, at their discretion, accessing collaborative assistance from internal and external support teams when they deem necessary.

Duties/Responsibilities

• Manage HatchOrder Entry Processfor Drop Ship Orders

• Acceptandbookallcustomerordersas follows:

• Flex: Order entry via Customer Order and verify and track inbound inventory to get received.

• Custom : Accept and book customer orders, to include verifying bookable documents are complete and accurate prior to booking

• Attendregularandrecurringcross-departmentalmeetingstoreview orderstatusandescalatetoindividualinternaldepartmentmanagers forissueresolution.

• Assist Account Coordinatorsin collaboratingwithProductEngineeringdepartmenttoresolveengineeringchangerequest.

• Ensure data integrity ofcustomerfacing datainSignal/Salesforcesystemstoensureerror-proofdataintegritypriortopush-outto customer-facing Hatch portal.

• PerformotherrelateddutiesasassignedandrequiredbyCustomerServiceManager .

• *Otherjobdutiesasassigned

Knowledge, Skills, Abilities:

• Abilitytobecomeatrustedcontacttointernal andexternalclients.

• Abilitytobeaself-starterwhocanworkindependentlybutalsounderstandsthevalueofbeingan effective team player and collaborative partner.

• Strongverbalandwrittencommunicationskills.

• AbilitytoeasilybuildrapportAt alllevelswithbothinternalandexternalclients

• Highlevelofattentiontodetailandexceptionalorganizationalskills

• Excellenttimemanagementandmulti-taskingskills.

• Abilitytoadaptandreacttoquickchanges.

• Abilitytoworkindependentlyonprojects.

• Abilitytoworkeffectivelyandefficientlyunderpressure.

PhysicalRequirements

• AbilitytosafelyandsuccessfullyperformtheessentialjobfunctionsconsistentwiththeADA,FMLA and other federal,stateand local standards, including meeting qualitative and/or quantitative productivity standards.

• Abilitytomaintainregular,punctualattendanceconsistentwiththeADA,FMLAandotherfederal, state, and local standards.

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

India Employment Benefits include:

Comprehensive health insurancecoverage for employees, with options to extend coverage to dependents

Paid time off and company holidays, along with additional leave benefits as per policy

Flexible work arrangements, supporting work-life balance

Learning and development opportunitiesto support continuous growth and upskilling

Employee wellness initiativesand programs focused on physical and mental well-being

Retirement and statutory benefitsin line with India regulations

Inclusive and people-first culture, with a strong focus on collaboration and ownership

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.