Associate Account Manager

Who you are

• A minimum of 4 years of relevant experience in account management, renewals, or sales operations within a SaaS environment
• Proven track record of managing high-volume portfolios and meeting tight deadlines with exceptional attention to detail
• Advanced proficiency in Salesforce (SFDC) and the MS Office Suite, particularly Excel, including working deal math independently: discount deltas, co-term pricing across tiers, and monthly-vs-annual savings comparisons
• Demonstrated problem-solving skills with the ability to navigate complex internal processes and cross-functional dependencies, including contract and legal workflow literacy (JSA, DPA, NDA, compliance routing)
• Strong verbal and written communication skills to effectively engage with both internal stakeholders and external customer liaisons
• Experience in a fast-paced, high-growth technical environment where adaptability and a “Froggy” spirit are essential, with working depth on the JFrog platform itself (Xray, edge nodes, tiering) enough to handle a technical objection without a one-line script
• AI fluency for non-technical, customer-facing work: using AI to accelerate research and drafting, then verifying the output before treating it as finished

What the job involves

• As an Associate Account Manager, Revenue Retention in JFrog you will be a key driver of the “Liquid Software” vision by ensuring our customers' journey with JFrog remains seamless and uninterrupted.
• By mastering the renewals lifecycle, you enable the world's leading organizations to maintain their continuous delivery pipelines with confidence and speed.
• Your technical precision in account management ensures that the flow of innovation never stops, making you a vital architect of our customer retention and long-term success
• Scale the renewals process by architecting accurate quotes and opportunities across a targeted global portfolio
• Drive operational excellence by collaborating with Finance, Legal, and Deal Desk to ensure 100% contract accuracy and compliance
• Maximize customer retention by proactively managing the end-to-end renewal lifecycle within your assigned territory, including tracking pending signatures through to close and understanding the downstream consequences of a lapsed renewal (especially on usage-based and cloud products) well enough to create urgency with the customer without being prompted
• Optimize Salesforce data integrity to provide real-time visibility into renewal health and territory performance, recognizing that clean, current data is the direct input to the AI-driven renewal risk scoring this team runs on
• Accelerate business growth by identifying expansion opportunities and providing actionable insights during the renewal cycle using AI-assisted signal review (Gong call analysis, renewal risk scoring) to surface expansion opportunities before they show up in a standard pipeline review
• Recognize strategic deal signals and streamline the customer experience by orchestrating high-touch communications and owning contract and legal-adjacent processes end-to-end
• Approach the renewal motion as something actively evolving with AI-assisted tooling, ready to take on higher-complexity, higher-touch accounts as routine tiers become more automated

Benefits

• Employee Stock Purchase Plan
• Medical, dental & vision
• Retirement, wellness and much more!