Associate Account Manager

Description:

An Associate Account Manager will provide support to the Account team of their assigned clients. The Associate Account Manager will provide client facing support, internal and external reporting, submit client access requests, and assist with benefit set up and project support as requested.

The primary focus for the position is executing client-specific operational deliverables, identifying service trends, supporting operational needs and issue resolution. To function effectively in the model, the Associate Account Manager must collaborate with their internal team to successfully service the entire Book of Business. The primary measure of the Associate Account Manager’s performance is by way of both the Account Team and client satisfaction.

You will accomplish this through:

Essential Job Duties:

• Maintains ownership for assigned service/operational deliverables and ensures operational excellence
• Assist with monitoring and identifying service trends as requested, to allow for immediate resolution of any service issues
• Assist with both standard and non-standard reporting/analytics as needed
• Client Access Requests
• Administrative Invoice Inquiries
• Handling Billing and Rebates research
• Collaborate and take immediate action to resolve operational/service-related issues; escalate issues when appropriate and drive recovery efforts
• Serve as the voice of the client within Drexi to drive continuous service improvement and accountability
• Coordinates deliverables with internal operational departments to ensure client satisfaction and loyalty Attends Open Enrollment events

Requirements:

Skills and Abilities:

• Excellent verbal and written communication skills
• Understanding the PBM industry required
• Excellent customer service skills
• Strong analytical and problem-solving skills
• Detail-oriented, flexible, and strong organizational skills
• Ability to work independently and within a team environment.
• Ability to travel on an as-needed basis

Education and Experience:

• Bachelor's Degree Preferred
• Minimum of 1-year experience in a pharmacy and/or pharmacy benefit management

Physical Requirements

• Indoor office environment with moderate noise
• Travel is required for on-site client visits approximately 10% of the time.
• Intermittent physical effort may include lifting to 25 lbs., walking, stooping, kneeling, crouching or crawling may be required
• Frequent sitting, use of a keyboard, reaching with hands and arms, talking and hearing approximately 70% of the time; 30% or less time is spent standing
• Normal vision abilities required including close vision and ability to adjust focus