Associate Account Manager

About Peter Pal

Peter Pal Library Supplier provides libraries throughout Australia and New Zealand with tailored solutions for library resources, shelf-ready products and supplier-aided selection services. Every day, our work helps put books into the hands of library communities.

About the role

We're looking for an Associate Account Manager to join our client team in Logan City. This is a hybrid role. You'll work alongside our Account Manager, who is our primary client contact, and learn the ropes of account management while also supporting our Client Coordinator with day-to-day client service.

A big part of this role is budget management. You'll help our library clients make the most of every dollar by tracking their spend, forecasting, and making sure their budgets are fully and accurately spent on time.

What you'll do

Budget management

• Monitor and manage client library budgets, tracking spend against annual allocations and contract values
• Forecast spend and flag any under- or over-spend risks early
• Manage spend across standing orders and selection profiles
• Plan and coordinate end of financial year and contract-deadline spend with our Selecting and Ordering teams
• Prepare regular budget reports and reconciliations for clients

Account management

• Attend and contribute to client meetings, including face-to-face visits
• Help prepare tender documentation
• Produce regular client reports
• Support the rollout of new services
• Represent Peter Pal at conferences and industry events

Client support

• Respond to client enquiries by phone and email
• Handle production-related enquiries (cataloguing, accessioning, processing and dispatch)
• Train clients on our ClientWeb platform
• Review error reports and update client orders

About you

• Strong Excel and numbers skills, with experience managing budgets, tracking spend or reconciling data
• Face-to-face client experience and the confidence to build lasting relationships
• Highly organised, with excellent attention to detail
• Clear, friendly written and verbal communication
• Keen to learn and grow into a full account management role
• Library or book industry experience is a bonus, but not essential

Why join us?

• Work-life balance: finish at 2:30pm every Friday
• Meaningful work: help libraries serve their communities across Australia and New Zealand
• Room to grow: learn directly from an experienced Account Manager and take on more responsibility over time

If this sounds like you, apply now with your resume and answer a few quick questions.