Associate Account Manager

Who you are

• 2–3 years of experience in Sales, Account Management, or client-facing SaaS roles, ideally within D2C marketing, analytics, or eCommerce
• Strong relationship builder who enjoys helping customers achieve tangible results
• Comfortable with data, you can interpret dashboards, spot trends, and articulate the “so what” for the customer
• Confident communicator across email, video, and live meetings; able to build trust quickly with multiple stakeholders
• Organized and proactive. You take ownership of follow-ups, get creative with planning, and ensuring nothing slips through the cracks
• Eager to drive the commercial side of SaaS, renewals, upsells, and business case storytelling
• Naturally curious and analytical, with a genuine interest in marketing performance and measurement
• (Bonus) Experience with eCommerce data, attribution, marketing platforms, marketing measurement or D2C ad platforms is a plus

What the job involves

• As an Associate Account Manager you will play a critical role in ensuring Fospha’s customers see measurable value and business impact from our marketing measurement platform
• Working within our Customer team, you’ll directly own relationships across a portfolio of mid-size customers, driving retention, adoption, and commercial readiness while helping shape the next generation of customer success at Fospha
• Drive renewals across your portfolio by understanding client objectives, monitoring account health, and ensuring value is demonstrated ahead of each renewal cycle
• Collaborate closely with the Head of Customer Accounts on your higher impact accounts, building the commercial skillset to secure long term and successful partnerships with Fospha customers
• Turn data into impact stories. Helping different customer personas see how Fospha drives efficiency, growth, and smarter marketing decisions, through clear ROI and performance storytelling tailored to what they care about, from the CFO to the Marketing team to in house Data teams
• Identify signals of growth or risk early, working with the day to day customer teams to flag adoption challenges or expansion opportunities, and contribute to the proactive building of a tailored learning agenda with each of our customers
• Contribute to proactive strategic account plans, helping shape the roadmap for your accounts, ensuring every action ties back to measurable outcomes and maps out your stakeholder and activation plan across the account to get ahead of renewal conversations
• Represent the voice of the customer internally, surfacing product feedback, feature requests, and insight that helps Fospha continuously improve our platform and delivery

Benefits

• Pension Scheme
• 25 days holiday (excl. bank holidays) + an extra day for your birthday
• Life Assurance
• Discounts with major retailers
• Free snacks weekly
• Regular socials
• Financial advisor sessions
• Fre flu jabs annually
• £1,000 per year to spend on a range of flexible benefits
• Additional leave based on length of service