Associate Account Manager

Job Title: Associate Account Manager

Experience: 3-7 years

Job Type: Full time (Night shift 8:00 pm to 5:00 am IST)

Job Location: Chennai

About Silq:

At Silq, we aim to build the largest sustainable global shipping network with a 40% Gross Margin by leveraging people, data, & technology.

Silq’s people-powered technology makes moving shipments a breeze. Our proprietary technology allows our customers to design custom task workflows built to their specifications and their specifications alone. Silq’s people supplement our robust technology with information straight from the factory floor, minimizing exceptions and consolidating shipments more efficiently. This is how Silq’s people-powered technology helps our customers save money on their shipping spend from day 1.

About the role:

You will be joining one of the fastest growing sales teams in the FreightTech space. As an Account Manager, you will work closely with the sales team to onboard new clients and build client relationships in order to gain market share. In this role, you will directly contribute to our mission of building the largest sustainable global shipping network with a 40% Gross Margin by developing client relationships, while leveraging data, & technology to maximize the customer’s experience.

In this role, you will

Build:

• Build relationships and establish credibility through remote and in-person meetings with new clients
• Build and promote customer engagement in our Silq app, through weekly check-ins with customers.
• Build a culture rooted in delivering “customer love”, you win when they win!

Execute:

• Diligently meet/exceed monthly goal to grow share of wallet once clients are onboarded.
• Work with internal teams to ensure client experience in the app meets and exceeds expectations by ensuring projects are set up correctly in the system.
• Daily Project/Shipment health checks to ensure all projects are on track and up to date. It will be (Logistics coordinators) role to ensure all project accuracy and to reach out to responsible internal teams on any required updates.
• Learn the Silq system in order to build all quotes for customers and requote projects as needed.
• Identify customer challenges; develop and implement solutions to create opportunities
• Identifying innovative ways, unique to each customer that demonstrate the value of Silq by delivering stellar customer service and their in-app experience.

Partner:

• Partner with product and engineering teams to overcome any blockers that affect the users experience in app.
• Strategize with team members to innovate; improve the overall customer experience.
• Collaborate with customers, front-line management, and various Silq departments.

In this role, you will need

• The desire to work with a high energy team who strive to learn and develop their sales and customer relationship skills
• A solution-oriented mindset, looking to work in a quickly adapting tech environment
• Prior start-up client relationship and/or sales experience a plus
• Ability to resolve difficult and/or stressful customer service issues in a professional manner.
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.
• Strong organizational skills which include the ability to manage multiple projects at once
• A strong perspective around how technology can and has positively influenced the logistics & transportation industry

Benefits:

Benefits

• Competitive Compensation: ₹8–9 LPA base pay
• Performance Incentives: ₹70,000 – ₹90,000 incentive pay
• Equity / ESOPs: Employee Stock Ownership Plan (Series A funded company)
• Night Shift Allowance
• Comprehensive Benefits: Medical insurance + OPD coverage
• Personal Learning Budget
• Paid Time Off
• Flexible Work Arrangements (on approval)
• Quarterly Rewards & Recognition
• Wellness Allowance