Associate Account Service Coordinator

Job Opportunity: Associate Account Services Coordinator

Location: Alpharetta GA

Pay Rate: 19-20/hr

We are seeking a detail-oriented Account Services Specialist to provide administrative and operational support for client accounts while ensuring exceptional service for both internal and external customers. In this role, you will process account updates, prepare benefit summaries, maintain accurate account information, and collaborate with cross-functional teams to ensure timely and accurate handling of customer requests. This position partners closely with Account Managers and Account Services Coordinators to support client retention and deliver a high level of customer satisfaction.

Key Responsibilities

Process administrative and non-rated changes for existing client accounts, including benefit updates, contact changes, and account maintenance.

Prepare benefit summaries, client documentation, and other account-related materials.

Research customer inquiries and coordinate with internal departments to resolve issues promptly.

Gather and analyze information to support client presentations, reports, and account reviews.

Communicate accurate and concise information to internal teams and external customers.

Support open enrollment activities, including scheduling meetings and assisting with presentations both virtually and in person when required.

Maintain accurate account records and ensure data integrity across internal systems.

Partner with Account Managers and Account Services Coordinators to provide administrative support for client accounts.

Participate in special projects and other departmental initiatives as assigned.

Qualifications

High school diploma or GED required.

3+ years of experience in account services, account management, sales support, client services, benefits administration, or administrative support.

Strong customer service and communication skills.

Proficiency in Microsoft Excel, Microsoft Teams, Zoom, and Microsoft Office Suite.

Experience working with CRM systems and managing detailed account information.

Excellent organizational, multitasking, and time management skills.

Strong analytical and problem-solving abilities with exceptional attention to detail.

Ability to manage confidential information with professionalism and discretion.

Excellent written communication, proofreading, and documentation skills.

Preferred Qualifications

Experience supporting employee benefits, insurance, healthcare, or dental-related accounts.

Knowledge of benefit plans, Summary Plan Descriptions (SPD), contractual documents, or insurance terminology.

Familiarity with Current Dental Terminology (CDT) codes and dental nomenclature is a plus.

Experience supporting open enrollment activities and client presentations.

Background in account coordination, client relationship management, or administrative account support.

ABOUT US:

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Applicant Privacy Disclosure

We collect personal information from applicants during the recruiting, pre-offer, and offer process.

During the recruiting, pre-offer process and offer process, we may collect the following categories of personal information:

Identifiers, such as name, address, and email address.

Professional and Employment-Related Information, such as resume, work history, education, and qualifications.

Information Voluntarily Provided by You in connection with the recruiting and pre-offer process.

Sensitive Personal Information, where legally permitted and necessary, such as Social Security number and date of birth.

Personal information is collected and used for the following business purposes: evaluating qualifications and eligibility for employment; communication regarding the recruitment and application process; verifying eligibility for employment; and complying with applicable legal, regulatory, and contractual obligations.

Personal information is collected and used only as necessary, and we are committed to data minimization, privacy, and providing equal employment opportunities. We are an international organization, and personal information may be accessed or processed by authorized personnel or service providers located outside the United States, subject to appropriate safeguards. We restrict use and access to personal information to authorized personnel and service providers with confidentiality and data security obligations. We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure.

For information about our privacy practices, please review our Privacy Policy at: https://prideglobal.com/privacy-policy

If you do not consent to the collection of such personal information, please advise us immediately in writing at [email protected]