Associate, Administrative Support

Associate, Administrative Support

Hybrid | Hellaby, Rotherham

Permanent

Help keep vital operational processes, business systems and management information running smoothly in a varied home-based role that combines administration, data and project support. 

Also known in the market as: Operations Support Coordinator; MI Support Assistant; Data & Systems Administrator; Business Support Coordinator.

About the Role

Pearson is looking for a proactive and organised Administrative & MI Support Coordinator to support operational activity, internal customers and the maintenance of business tools and information.

You will combine day-to-day administration with records management, access updates, reporting, action tracking and process support. You do not need to arrive with deep technical knowledge. This role suits someone who is confident with everyday workplace technology, enjoys learning and wants to develop broader data and systems experience.

You will work independently in a remote team while communicating with stakeholders across operations, PMO and assessment. Accuracy, responsiveness and a practical customer-service mindset will be central to success.

What You’ll Do

• Provide day-to-day administrative support to the Non-IT Development Operations Manager.
• Create, maintain and update records in business systems and databases.
• Manage user set-up, access requests and permission changes across supported tools.
• Respond to internal requests for data, reports and management information.
• Produce regular and ad-hoc MI reports, checking accuracy and completeness.
• Track project actions, milestones and deliverables.
• Maintain spreadsheets, databases, operational tools and reporting solutions.
• Support process documentation, continuous improvement and routine operational activity.

What We’re Looking For

• Strong administrative and organisational skills.
• Experience using spreadsheets, databases, reporting tools or business systems.
• Good analytical skills and the ability to present information clearly.
• Proficiency in Microsoft Excel and Microsoft Office applications.
• Excellent attention to detail and commitment to accurate work.
• Strong communication and customer-service skills.
• Ability to manage multiple priorities and work independently in a remote environment.
• A proactive approach to problem-solving and a genuine willingness to learn.
• Experience with MI reporting, SQL, Power BI, Tableau, user administration or project support is helpful but not essential.

Location & Working Pattern

This is a hybrid, Monday-to-Friday role with core working hours of 06:00 to 14:00. Flexibility is required for occasional meetings outside core hours and priority operational activity. Candidates who can periodically access the Hellaby site may be helpful for occasional on-site needs.

Why Join Pearson?

This role offers a varied workload and the chance to build practical experience across administration, management information, business systems and project support. You will learn from an experienced team while helping internal customers receive accurate, timely support.

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