Associate Advisor

Associate Advisor

Position Statement
The Associate Mobility Advisor provides extensive support to the Mobility Advisor who manage a caseload of relocating employees and their families. The Associate takes responsibility for the administration duties, coordinating a range of support services to ensure the employees and their families are delighted with the services provided by Crown (Mobility and Moving services)

Key Performance Indicators

• Administration
• Data Integrity
• Customer Services
• Team Membership
• Accuracy and Efficiency

Key Tasks and Responsibilities

• Collection of all necessary documentation, to ensure the appropriate information is received on a timely basis and to avoid delays.
• Maintain 100% compliance and accuracy in inputting all internal operating systems data in line with the responsibilities of the position.
• Liaise with all third party suppliers when necessary while acting in the best financial / operational interests of the branch.
• Work closely with all internal stakeholders to support the service delivery to assignees
• Support with internal and external billing
• Provide assistance in all administration matters as and when required
• Support ad hoc reporting as team and client needs

Aptitude, Knowledge and Qualifications

Aptitude

• Ability to maintain confidentiality and display tact and discretion at all times.
• Excellent analytical, interpersonal and communication skills.
• Ability to work in a potentially rapidly changing environment.
• Ability to set priorities, manage your time and workload and dependably meet strict deadlines.
• Ensure tasks are completed within timelines to a high degree of accuracy and professionalism.
• Ability to work efficiently in a high pressured environment.
• Solution oriented approach to problem solving and decision making.
  Professional Knowledge and Skills
• Exceptional interpersonal skills and the ability to build collaborative relationships with multiple and diverse stakeholders.
• Well-developed administration and organisation skills with strong attention to detail.
• Proficient computer skills with experience using Microsoft Office
• Strong communication and presentation

Qualifications

• Basic knowledge of billing, invoicing, and payment processes.
• Experience preparing invoices, processing payments, and maintaining billing records.
• Diploma or above preferred.
• 1-2 years of customer service, administration, relocation, mobility, or related experience.
• Strong organizational and coordination skills with excellent attention to detail.
• Good communication and interpersonal skills.
• Proficient in Microsoft Office applications.
• Fluent in English, Mandarin, and Cantonese.