Associate Application Services Consultant

POSITION: Associate Application Services Consultant

ROLE OBJECTIVE:

To Demonstrate an understanding and commitment to the delivery of World Class Service in providing GlobalView application services and solutions to our clients.

KEY RESPONSIBILITIES:

• Adhere to GlobalView configuration standards and conventions
• Adhere to ADP procedures and policies
• Provide 2nd and 3rd level post-live issue resolution within Service Level Agreement timeframes – specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation
• Prepare functional specifications and change control requests
• Ensure that customer needs not effectively addressed within the current offering, are communicated to GlobalView Product Manager
• Assess Support Pack configuration, as requirements directed. Subsequent configuration and testing activities arising out of support pack application
• Identify, co-ordinate and test SAP Note application as an Advanced Correction, as required
• Liase with Account Management
• Conduct lifecycle of mini project solutions
• Provide consulting services to client base, as required
• Provide relevant knowledge sharing opportunities for associates within Technical Services and Operations
• Ensure up to date knowledge of the ADP GlobalView SAP application and associated services is maintained
• After hours support as agreed with Team Leader

EXPERIENCE:

• No prior SAP experience is required; comprehensive training and development will be provided.
• Internship experience in IT support, software development, ERP systems, application support, or related areas is an advantage.
• Experience gained through university projects involving software development, database management, system integration is a plus.
• Demonstrated ability to learn new technologies quickly through academic projects, internships, or extracurricular activities.

CERTIFICATIONS/QUALIFICATION:

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, Information Systems, or other related disciplines is preferred.
• Fresh graduates are welcome to apply.
• Academic background in software development, enterprise systems, databases, or business applications is considered an advantage.
• SAP-related coursework, training, or certification would be a plus, but is not required.

SKILLS:

• Strong learning agility with the ability and willingness to quickly acquire new technologies, systems, and business processes.
• Good analytical and problem-solving skills with a structured and logical approach.
• Basic understanding of software applications, databases, and IT systems.
• Strong communication skills and the ability to work effectively with global teams and end users.
• Self-motivated, proactive, and eager to develop expertise in SAP HCM/HR and Payroll support.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Good English and Chinese mandarin language skill required
• Japanese/Korean language skill is a plus

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.