Associate Application Support Engineer - New Graduate

Summary MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding.

As an Associate Application Support Engineer, you will play an important role in supporting the success of our customers who use MATLAB and other MathWorks products. You will mainly provide technical support to customers engaged in Model-Based Design (MBD) using MATLAB/Simulink. Your responsibilities will include responding to a wide range of customer inquiries and issues, explaining product usage, and helping to solve technical problems. By sharing feedback from customers with our development team, you will also contribute to improving the quality of our products. This position will allow you to develop not only your technical skills but also your communication and problem-solving abilities, making it an excellent starting point for your career at MathWorks.

MathWorks nurtures growth, appreciates inclusivity, encourages initiative, values teamwork, shares success, and rewards excellence.

Responsibilities

• Provide technical support for customers using MathWorks products (mainly MATLAB/Simulink)
• Propose solutions to challenges faced by customers in embedded control system development
• Clearly explain product usage and demonstrate basic examples as needed
• Collaborate with team members to solve complex technical issues involving multiple products
• Share customer needs and feedback with the development team to help improve our products
• Create FAQs and technical articles to support knowledge sharing within and outside the company

Minimum Qualifications

• Candidates for this position must be authorized to work in Japan.
• A bachelor's degree is required.

Additional Qualifications Expected to graduate from a university or graduate school by March 2027 (Engineering or Science major is preferable)

Strong motivation to learn new technologies and skills

Excellent communication skills in Japanese (both verbal and written)

English skills sufficient for reading technical documentation and writing emails

Preferred Skills & Experience

• Experience using MATLAB/Simulink
• Interest in control algorithm design or embedded software development
• Experience with automatic code generation or verification and validation tools
• Knowledge of other MathWorks products

Desired Qualities

• Willingness and motivation to take on new challenges and keep learning
• Ability to work well in a team and collaborate with others
• Customer-oriented mindset and strong problem-solving skills