Associate Area Director

Job Summary

The Associate Area Director is responsible for overseeing the day-to-day service operations of the assigned area which may include day services, residential services or supported employment. This position will also be the primary contact for DHHS oversight inquiries and investigations.

Essential Duties & Responsibilities

• Effectively hire, train, coach, evaluate and mentor Team Members Coordinators who directly supervise Direct Support Professionals.
• Manage the operational aspects of your assigned area to ensure they operate smoothly and are in compliance.
• Undertake sound financial management to ensure area is profitable and within budget.
• Develop and maintain program operation policies and procedures to ensure compliance with state and Hands of Heartland regulations.
• Respond timely and consistently to alleged violations of rules, regulations, policies, procedures, or standards of conduct.
• Act as an independent review and evaluation body to ensure quality assurance and compliance issues or concerns are being evaluated, investigated, and resolved.
• Ensure proper reporting of violations to authorized enforcement agencies as appropriate or required.
• Maintain an effective quality assurance communication program by promoting awareness of the Standards of Conduct.
• Ensure all employees receive the appropriate training including new hire, recertifications, and in-service trainings.
• Regularly report on the operations of assigned area, progress of compliance/quality assurance efforts, or other requested reports.
• Complete all other duties as assigned

Education & Experience

• Bachelor’s degree in social services or related field preferred
• Five years of progressive experience working with individuals with development disabilities required
• Five year of management experience required
• Must have a valid driver’s license and clear driving record
• Current automobile insurance

Knowledge, Skills & Abilities

• Ability to effectively communicate clearly and concisely, both orally and in writing.
• Strong attention to detail
• Excellent time management skills and the ability to juggle multiple responsibilities while communicating honestly about your timelines, challenges, and questions.
• Ability to adapt as needed in a growing environment
• Ability to handle a variety of situations and personalities
• Must maintain confidentiality and protect individual rights
• Ability to always project a caring and professional image and act as a role model to assigned team
• Knowledge of financial management, social service systems and staffing practices
• Must have strong knowledge of Microsoft Office 365, including Word, Excel, PowerPoint, and Teams

Physical Requirements

• Ability to communicate with other people in-person, by telephone, and in writing
• Ability to use verbal and physical intervention to redirect and/or restrain a person who is physically aggressive or self-abusive
• Ability to safely provide supervision and monitoring to meet the needs of people supported by Hands of Heartland
• Ability to perform repetitive tasks for extended periods of time to include but not limited to bending, stooping, sitting, and reaching
• Ability to lift up to 50 pounds as needed