Associate Billing Director

About us: Jewish Family Home Care (JFHC) is a nonprofit, ACHC-accredited home care agency dedicated to providing compassionate, high-quality care to seniors and individuals who need assistance maintaining their independence and quality of life.

Serving Broward County, Florida, JFHC is committed to helping clients remain safe, comfortable, and independent in their own homes. Our mission is rooted in compassion, dignity, respect, and a genuine commitment to the well-being of those we serve.

Join Jewish Family Home Care and become part of a mission-driven organization where your work truly matters.

The Associate Director of Billing is responsible for managing the daily billing functions of Jewish Family Home Care (JFHC), ensuring that services provided are accurately billed, payments are properly recorded, and outstanding balances are followed up on in a timely manner.

About the position: This position works independently under the supervision of the Controller and collaborates with Staffing, Nursing, Accounting, and other departments to ensure accurate billing and efficient revenue collection.

• Prepare, review, and submit accurate and timely invoices and claims for home care services, including government-funded programs, managed care organizations, grant-funded services, and private-pay clients.
• Verify caregiver hours, service authorizations, reimbursement rates, and supporting billing documentation.
• Review scheduling and Electronic Visit Verification (EVV) records to ensure billing accuracy.
• Identify, research, and resolve billing discrepancies, denied claims, underpayments, and payment issues.
• Monitor accounts receivable, outstanding invoices, and unpaid claims, ensuring timely follow-up and collections.
• Assist with payment posting, account reconciliation, and maintenance of accurate financial records.
• Ensure billing practices comply with payer requirements, agency policies, and applicable regulations.
• Maintain accurate and organized billing records and assist with internal audits.
• Collaborate with Staffing, Nursing, and Accounting to resolve discrepancies involving service hours, authorizations, documentation, and payments.
• Prepare billing, accounts receivable, and collection reports for the Business Office Director.
• Maintain accurate billing information in WellSky Personal Care and other applicable systems.
• Monitor billing deadlines and ensure timely submission of invoices and claims.
• Identify opportunities to improve billing processes, accuracy, and overall efficiency.
• Communicate billing concerns, outstanding issues, and potential compliance matters to the Business Office Director.
• Perform additional Business Office responsibilities as assigned.

Minimum Qualifications

• High school diploma or equivalent required; associate’s degree in Accounting, Business Administration, or a related field preferred.
• Minimum of 3 years of billing experience, preferably in home care or healthcare.
• Experience with accounts receivable, invoicing, payment reconciliation, and collections.
• Knowledge of healthcare billing procedures and payer requirements.
• Experience with WellSky Personal Care or comparable home care software preferred.
• Experience with FundEasy Accounting Software preferred.
• Proficiency in Microsoft Excel, Outlook, and other office applications.

Required Skills and Abilities

• Excellent attention to detail and accuracy.
• Strong organizational and time-management skills.
• Ability to work independently and manage multiple billing deadlines.
• Strong problem-solving and analytical skills.
• Effective written and verbal communication skills.
• Ability to maintain confidentiality of client and financial information.
• Ability to work collaboratively with multiple departments.
• Strong sense of accountability and professionalism.

Jewish Family Home Care (JFHC) offers a generous benefits package designed to support the health, financial well-being, and work-life balance of our employees.

Benefits for eligible full-time employees include:

• Medical insurance
• Dental and vision insurance
• Employer-paid benefits
• 403(b) retirement savings plan
• Paid time off (PTO)
• Paid holidays
• Professional and supportive work environment
• Opportunity to make a meaningful difference while working for a respected nonprofit organization

Join a team that values its employees and is committed to making a positive impact in the community.

In compliance with Florida law, applicants offered employment will be required to undergo Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse. Learn more and access the Clearinghouse: https://info.flclearinghouse.com.