Associate, Borrower Experience

Mission and Vision

Conventus Holding Corporation was founded with a clear purpose: to streamline the origination, funding, and investment process in the real estate bridge loan marketplace. Our success is driven by a talented and collaborative team committed to delivering extraordinary client experiences while protecting portfolio performance.

Position Overview

As an Associate – Borrower Resolution, you will serve as a trusted point of contact for borrowers throughout the life of their loan. You will manage borrower relationships, resolve loan-related inquiries, support maturity and payoff transactions, coordinate exception requests, and proactively engage borrowers to ensure a positive customer experience.

Key Responsibilities

• Serve as a primary point of contact for borrowers, providing timely and professional support.
• Build strong borrower relationships through proactive communication.
• Assist borrowers with payoffs, extensions, and servicing inquiries.
• Handle inbound calls, emails, and cases with urgency and accuracy.
• Maintain a thorough understanding of each assigned account to provide personalized support.

Mindset and Character

At CHC, we look for future employees who demonstrate the mindset and character of our following core values:

Deliver Extraordinary Client Experience:

• Demonstrate unwavering responsiveness and dedication to delighting clients at every touchpoint.

Take Responsibility:

• Be proactive, know what you are responsible for, act with integrity and follow through to the end.

Respond with Urgency and Care:

• Balance speed with quality, ensuring that every response is both timely and impactful.

Grow Together:

• Grow together through a culture of intellectual curiosity, collaboration and celebration.