Associate, Business Operations

Job overview and responsibility

1. Government & Instituational Relations

• Stakeholder ownership: Act as day-to-day counterpart relevant city departments — you are the person they call.
• Submissions & correspondence: Draft, translate, and shepherd official letters, proposals, and responses to department queries (bilingual EN/VN), tracking each one to a decision rather than to a send button.
• Permits & compliance: Map the approval path for each site, chase permits through the process, and flag regulatory changes (e.g., sidewalk and parking rules) before they become blockers.
• Meeting discipline: Prepare briefing packs, take minutes, and convert every meeting into written commitments with owners and dates.

2. Corporate Relationship Development (iSac & E2W)

• Account origination: Build a pipeline of corporate location partners — F&B and coffee chains, convenience store chains, shopping centres, office towers, hotels, hospitals, universities, and residential developers — and take them from first contact to signed agreement.
• Chain-level deals: Move beyond single sites: negotiate master agreements with head offices so one signature unlocks dozens of locations.
• iSac network rollout: Own the deployment of shared power bank kiosks at partner sites — placement, install coordination, staff briefing, and signage — and hold partners accountable to agreed terms.
• Commercial terms: Negotiate revenue share, rental, exclusivity, and renewal terms; know the unit economics well enough to walk away from a bad site.
• Account management: Serve as the ongoing relationship owner: quarterly performance reviews with partners, issue resolution, upsell from iSac into E2W parking and charging (and vice versa).
• Pipeline hygiene: Keep the partner CRM accurate and forecastable — the VP should be able to see the state of every deal without asking.

3. Deployment & Network Build

• Site surveys: Walk sites, assess power access, footfall, and safety, and produce station- and kiosk-siting recommendations with maps and photos.
• Parking network: Build and manage the private-land parking partner network — outreach to building managers, cafés, convenience stores, and residential complexes; negotiate terms; keep the CRM current.
• Launch readiness: Own defined workstreams in the launch plan: vendor coordination, station-readiness checklists, signage, and go-live logistics.
• Operator coordination: Work with field teams on fleet placement, rebalancing, battery-swap logistics, and iSac kiosk servicing; feed operational reality back into the plan.

4. Analysis & Reporting

• Deal support: Maintain the site-level financial and demand assumptions behind each deployment, and stress-test them against what you see on the ground.
• Performance tracking: Report utilisation, revenue per bike, revenue per kiosk, and partner-level performance; identify what is underperforming and propose the fix.
• Institutional memory: Keep the project tracker, document library, and partner records in a state where anyone can pick them up.

Required skills and experiences

• Experience: 2–5 years in management consulting, a high-growth startup, infrastructure/real estate, public-sector advisory, B2B partnerships, or a comparable operating role.
• Language: Native-level Vietnamese and fluent professional English, both written and spoken. You will draft bilingual documents that go to government.
• Writing: You can produce a clear, correct, formal Vietnamese official letter and a crisp English memo in the same afternoon.
• Commercial nerve: Comfortable pitching, negotiating, and closing with corporate decision-makers — and comfortable hearing no.
• Fieldwork: Willing and able to spend a meaningful share of your week outside the office — on campuses, at wards, on sidewalks, in the sun. Motorbike licence required.
• Ownership: A track record of running something end to end without being managed daily.
  ↳ Quyền sở hữu: Có kinh nghiệm điều hành một dự án từ đầu đến cuối mà không cần được quản lý hàng ngày.

Preferred skills and experiences

• Sector exposure: Mobility, smart city, or O2O.
• Channel experience: Existing relationships with retail chains, F&B groups, or commercial property managers in HCMC.
• Government experience: Prior dealings with Vietnamese authorities, licensing, or public-private projects.
• Tooling: Strong Excel/Sheets modelling; comfortable building a deck that a board will actually read.

Job Type: Full-time

Pay: 4,930,334₫ - 26,681,547₫ per month

Work Location: In person