Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

As an Associate Business Process Improvement Analyst, you will partner with cross-functional teams—including Customer Care, Contracts, Sales, Marketing, Sourcing, and Enterprise Account Directors—to identify process improvement opportunities, perform data quality initiatives, and support customer-facing business operations. This role combines analytical problem-solving, stakeholder collaboration, and continuous improvement to drive operational excellence for strategic enterprise accounts. This will be a remote role for candidates located in Colombia

Responsibilities may include the following and other duties may be assigned:

· Collaborating with team-members and internal stakeholders to set-up and maintain customer data in a timely and accurate manner

· Focusing on the accuracy of high-impact business programs

· Ability to problem solve while maintaining a positive demeanor

· Conducting in-depth research to root cause and drive resolution

· Identifying basic opportunities to improve business to business processes to serve internal and external customers better

· Organizes, leads and facilitates cross-functional project teams

· Communicates with internal and external customers and vendors to provide world class customer service and quality assurance support

· Providing a high level of professional support and partnership with key stakeholders

· Proactively identifying root cause, trends, issues, barriers and knowledge gaps in an effort to facilitate ease of working with Medtronic to increase customer satisfaction for limited scope areas

· Demonstrating a high level of ownership

· Providing governance and support for project work

Required Knowledge and Experience:

· Bachelor’s degree

· Fluent in English

· Analytical, detail-oriented, collaborative, proactive, customer-focused

· MS Office knowledge

· One year of Customer Service, Order Management, Contracts, Pricing, Business Process, Master Data or related

· Knowledge with SAP, Excel, Business Objects/Tableau preferred is advantageous

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

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Recruitment Fraud Alert 

We are aware of phishing scams targeting job seekers. Please keep the following in mind: 

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. 

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. 

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. 

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [email protected].

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Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).