Associate, Client & Exchange Operations

Overview

Hong Kong BGE Limited is a licensed virtual asset trading and securities company in Hong Kong. At Hong Kong BGE Limited, you will enjoy an energetic work environment and excellent career development opportunities. We value work-life balance, collaboration, and innovation, ensuring our people grow alongside the fast-evolving FinTech industry.

What You Will Do:

OTC & Exchange Operations

• Reconciliations: Execute daily cash and digital asset reconciliations.
• OTC Support: Manage RFQ processing and ensure timely settlement of off-platform trades.
• Transaction Processing: Handle fiat and virtual asset (VA) deposits/withdrawals within set cut-off times.
• Liquidity Management: Monitor hot and cold wallet levels to support daily trading.

Client Onboarding & Compliance

• Onboarding: Manage end-to-end KYC/KYB account opening for individual and corporate clients.
• Compliance: Perform AML/CTF screenings, verify documentation, and maintain client records.
• Regulatory Guidance: Clearly explain relevant virtual asset laws and statutory rules to clients.

Support & Relationship Management

• Client Support: Resolve queries and complaints regarding the trading platform and OTC desk.
• Technical Education: Explain complex concepts (e.g., gas fees, slippage, cold storage) simply.
• Issue Resolution: Troubleshoot user issues and escalate technical bugs to product/security teams.

Reporting & System Development

• Reporting: Prepare daily/weekly operational and risk reports (MIS) for management.
• UAT Testing: Assist the tech team with User Acceptance Testing for new features and updates.
• Process Improvement: Partner with internal teams to eliminate operational bottlenecks.

You Are the Right Person If You Have:

• Education: Bachelor’s degree in Finance, Economics, Accounting, or a related field.
• Experience: 1–3 years in operations, settlement, or client service within financial services or the virtual asset industry.
• Licensing: SFC License Type 1 holder, or passes in HKSI Papers 1, 7, and 8 highly preferred.
• Technical Skills: Proficient in MS Excel (VLOOKUP, Pivot Tables) and Chinese word processing.
• Industry Knowledge: Solid understanding of blockchain, cryptocurrencies, and OTC/exchange trading mechanics.
• Languages: Fluent in English, Cantonese, and Mandarin (written and spoken).
• Core Competencies: Detail-oriented problem solver with the ability to work independently under pressure.

What you will enjoy:

✓ Medical Insurance ✓ Bank Holidays
✓ Free Snacks & Drinks & Coffee ✓ Work Life Balance
✓ Supportive Team ✓ Energetic Work Environment

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