Associate, Client Support

Job Summary

We are seeking an individual capable of delivering outstanding customer experience across diverse clientele, while efficiently managing client workflows, to join the S&P Cappitech Support and Operations team. The ideal candidate will possess adept communication skills for interacting with clients, addressing regulatory inquiries, and resolving daily reporting challenges. Experience with EMIR, MiFID, ASIC, MAS, CFTC, SEC, and SFTR regulatory operations will be a plus. This client-facing role demands a high level of technical proficiency. The successful candidate should demonstrate strong analytical and problem-solving abilities, utilizing both technical expertise and financial/regulatory knowledge to resolve issues effectively.

Duties and Accountabilities

• Addressing customer inquiries and requests promptly and efficiently, ensuring resolution within specified timelines.
• Assisting clients in comprehending the functionality of the solution and resolving reporting challenges.
• Collaborating with product, application support and development teams to identify and rectify bugs and issues, and testing implemented fixes.
• Timely escalation of issues and ensuring proper follow-up until resolution.
• Supporting validation or User Acceptance Testing (UAT) for issue resolution.
• Contributing to client-specific projects as required.
• Conducting Root Cause Analysis to identify the source of data inconsistencies.
• Troubleshooting client inquiries and issues by reviewing data in various formats such as Excel files, JSON, XML, FPML messages, and comparing them against mapping sheets, technical specifications, and business requirements to resolve issues or identify system bugs.

Education and Experience

• Possession of a Bachelor's or Master's degree in business administration, technology, or a related field.
• Completion of any financial certifications such as FRM or CFA would be a plus.
• Proficiency in Excel and SQL understanding at an intermediate level.
• Freshers or demonstrated experience in financial markets or fintech.
• Understanding of the trade lifecycle across major financial asset classes including securities finance, exchange-traded, and OTC derivatives.
• Ability to comprehend technical concepts.
• Competence in querying and extracting data from databases.

Skills and Capabilities

• Meticulous attention to detail.
• Demonstrates a commitment to quality and possesses a robust analytical skillset.
• Proficient in both verbal and written communication, with strong interpersonal abilities.
• Exceptional problem-solving prowess.
• Capable of managing substantial amounts of data effectively.
• Exhibits autonomy while also thriving in a team environment.
• Highly motivated, disciplined, and confident, with a collaborative mindset. Adaptability to changing priorities is essential.
• Dedicated to delivering high-quality results consistently.

Job Location

Job Location: Noida, India

Hybrid Working Model

Shift Timings (In IST): 6AM-3PM, 9:30AM-6:30PM