Associate - Cloud Engineering

Job Profile:

• The Associate is responsible for supporting day-to-day IT asset management and IT operations across global SHQ locations. The role includes maintaining accurate asset records and assisting with procurement, allocation, tracking, repair, recovery, and disposal activities.
• The Associate will also support Microsoft Intune, Microsoft 365, endpoint detection and response (EDR) tools, Windows/Linux environments, and basic cloud administration activities.

Roles and Responsibilities:

• Maintain accurate records of laptops, desktops, mobile devices, accessories, and software assets.
• Manage day-to-day IT asset management and inventory activities across office locations.
• Support asset procurement, allocation, transfer, repair, recovery, replacement, warranty tracking, and secure disposal.
• Coordinate with third-party vendors for procurement, repairs, replacements, warranty support, and disposal activities.
• Perform user onboarding and offboarding tasks, including device preparation, allocation, collection, and access-related activities.
• Manage patching and security updates for laptops and workstations and support basic endpoint compliance checks.
• Support MDM enrollment and device management through Microsoft Intune.
• Support endpoint security and EDR tools and ensure agents are installed, active, and compliant.
• Provide day-to-day IT support and troubleshoot hardware, software, operating system, network, printer, VPN, email, and endpoint security issues.
• Maintain asset documentation, inventory reports, onboarding/offboarding records, and operational documentation.
• Support automation and process-improvement activities for inventory tracking, reporting, asset management, and device deployment.
• Complete assigned service requests and operational tasks within agreed timelines and escalate complex issues appropriately.

Education Requirements & Experience:

• Bachelors degree in IT, Computer Science, Engineering, or a related field. Education Requirements & Experience
• 2 to 3 years of experience in IT support, asset management, endpoint management, or related IT operations.
• Hands-on exposure to Microsoft 365, Intune, endpoint security, and user support activities.
• Experience with IT asset lifecycle activities, including inventory, allocation, warranty, repair, and recovery.
• Basic understanding of Windows systems, networking, and cloud technologies.