Northern Arc Capital
Associate
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹100,000 – ₹350,000 / year
Location:
Bengaluru, Karnataka, India
Work mode:
Onsite
Published on:
9 August 2026
What they need
Job Purpose: The position is accountable for understanding the Query/request /complaint of the customer, coordinating with the respective stakeholders and resolving and sharing the resolution with the customer within the stipulated time.
Job Description:
- Responsible for email communication with the customer and if required, connect with the customer over the phone to detail the resolution
- Responsible for coordinating with the respective stakeholders like partners, internal teams, inter department to resolve the Query of the customer.
- Share the MIS on a daily basis.
- Understand the process and recommend process changes when the query is monotype
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