Associate

Work Timings

6 days a week (11:00 am to 7:00 pm from Monday to Friday and 11:00 am to 4:00 pm on Saturday).

About us:

Essai is a leading education company specialising in overseas college counselling primarily for undergraduate courses.

About the role:

The Associate Application Support Team will be responsible for managing two accounts while shadowing the Account Manager. The role includes student portal management, operational support, and active participation in all counselling-related WhatsApp groups to ensure smooth communication and process execution.

Responsibilities:

• Account Management Support:

• Manage and oversee 2 assigned accounts, ensuring smooth operations.

• Assist in coordinating tasks and communications between clients and the internal team.

• Shadow the Account Manager to learn and support key functions.

• Supporting with student document management, including development and updating

• Student Portal Management:

• Conduct portal management sessions for students.

• Provide guidance and troubleshooting support for student users.

• Ensure accuracy and up-to-date information on the portal.

• Operational Support:

• Assist with various operational tasks as required by the team.

• Ensure adherence to company processes and workflow efficiency.

• Communication Coordination:

• Maintain active participation in all counselling-related WhatsApp groups.

• Respond to queries, provide updates, and facilitate smooth communication.

• Work Ethics Compliance:

• Perform duties honestly, sincerely, and diligently.

• Adhere to company guidelines and work discipline policies.

• Safeguard the interests of the company in all professional dealings.

• Additional Responsibilities:

• Handle any other activities that are incidental or ancillary to the core responsibilities.

• Execute additional tasks as directed by the company.

Candidate requirements:

Bachelors degree in Communications, Marketing, English, Journalism, or related field.

Excellent writing skills, as well as the ability to communicate and collaborate effectively.

Proven record of excellent writing demonstrated in a professional portfolio.

Impeccable grasp of the English language, including idioms and current trends in slang and expressions.

Ability to work independently with little or no daily supervision.

Strong interpersonal skills and willingness to communicate with clients, students.

A suitable candidate will be a self-motivated, persuasive and charismatic individual, able to thrive in a fast-paced environment and work well under the pressure of stringent deadlines.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.