Associate

JOB DESCRIPTION The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time. RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Prompt, reliable, and responsible
• Able to lift 40+ pounds
• Excellent written and verbal communication skills
• Retail/customer services experience
• Neat, clean, and professional appearance
• Non-smoking environment
• Detail oriented, organized, and able to multi-task
• Strong customer service skills and abilities
• Highly organized and detail oriented
• Strong computer skills, including Microsoft Office and Adobe Suites

BENEFITS

• Excellent Advancement Opportunities
• Direct Deposit
• Performance Bonus
• Flexible Schedule
• Formal Ongoing Training Program
• Formal On-the-Job Training Program

Application Questions:

• How many years of RETAIL experience do you have?
• What is the highest level of education you have completed?
• Are you authorized to work in the United States without sponsorship?
• Are you willing to undergo a background check, in accordance with local law/regulations?
• Do you speak bilingual?
• Are you able to work multiple locations of UPS Store? Dumfries, Annandale and Fort Belvior

Job Type: Part-time or Full time Need to work on both weekends. Morning shift preferred

Pay: $13.00 - $14.00 per hour

Benefits:

• Flexible schedule

Work Location: In person