Associate

Associate

Role Type:
Cross-Trained Retail Operations Associate

Employment Type:
Part-Time

Position Summary

The Associate plays a critical role in supporting store performance through the execution of sales, fulfillment, inventory, and operational tasks. This position requires a highly organized, reliable, and team-oriented individual who can contribute across multiple areas of the business while maintaining exceptional customer service and operational standards.

Key ResponsibilitiesSales & Customer Experience

• Deliver exceptional customer service and product knowledge on the sales floor.
• Engage customers proactively and assist with product recommendations.
• Support daily sales objectives and store performance goals.
• Maintain store cleanliness, merchandising standards, and presentation.

Ecommerce & Fulfillment

• Pick, pack, and ship online orders accurately and efficiently.
• Ensure all customer orders are fulfilled within established timelines.
• Communicate fulfillment issues or inventory shortages to management immediately.
• Maintain accuracy in order processing and shipping documentation.

Inventory & Operations

• Receive, stock, sticker, and organize incoming inventory.
• Perform expiry checks and maintain inventory rotation standards.
• Assist with stock counts, inventory audits, and discrepancy reporting.
• Maintain organized stockroom and backroom operations.

Administrative Execution

• Follow operational procedures, systems, and company standards.
• Report errors, delays, inventory concerns, or operational issues promptly.
• Support special projects and initiatives as assigned by management.

Qualifications

• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Comfortable working in a fast-paced retail environment.
• Ability to lift and move inventory as required.
• Reliable, accountable, and results-oriented.

Success Metrics

• Customer service and sales execution quality.
• Online order fulfillment accuracy and timeliness.
• Inventory accuracy and operational compliance.
• Completion of assigned tasks and projects.
• Reliability, professionalism, and accountability.

What We're Looking For

We are looking for team members who take ownership of their responsibilities, work with urgency, and consistently execute at a high level. The ideal candidate is adaptable, dependable, and committed to helping drive both customer satisfaction and overall store success.

Job Type: Part-time

Pay: From $21.00 per hour

Expected hours: 12.0 – 30.0 per week

Benefits:

• Flexible schedule
• Store discount

Application question(s):

• This role requires active selling and upselling to every customer. How comfortable are you with recommending products and closing sales?
• Our store operates in a high-energy environment where urgency and customer focus are non-negotiable. How would you describe your ability to work quickly and maintain strong energy on shift?
• Associates are responsible for expiry checks, tagging accuracy, stock counts, and maintaining cleanliness daily. Are you comfortable with completing detailed operational tasks in addition to sales?
• Part of this role includes helping with in-store promotions, product sampling, and generating Google reviews. Have you ever worked in a role where you were responsible for marketing or customer engagement activities?
• Our Associates work both weekday and weekend shifts. What is your availability each week (days and hours)?
• Why do you want to work at Popeyes Supplements, and what makes you a good fit for a sales and operations role like this?
• Being on time is critical. How often were you late to your last job?
• If your shift starts at 9:45 AM, what time would you typically aim to arrive at the store?
• If you didn’t understand a manager’s instructions, what would you do?
• How quickly do you typically respond to work-related texts from your manager?
• If you weren’t 100% sure what your manager was asking you to do over text, what would you do?

Experience:

• Sales: 1 year (preferred)

Location:

• Toronto, ON M4Y 1Z9 (preferred)

Work Location: In person