Associate

Roles and Responsibilities

• Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently.
• Provide excellent communication skills to customers, ensuring they receive prompt and effective solutions.
• Utilize problem-solving skills to address complex customer complaints and concerns.
• Work in a fast-paced environment with multiple priorities, meeting deadlines and targets set by the organization.
• Collaborate with team members to achieve common goals and objectives.

Desired Candidate Profile

• 1-3 years of experience in an international voice process (blended process preferred).

• Graduate degree from a recognized university (B.A - Bachelor of Arts or equivalent).

• Excellent English language proficiency for clear communication with international clients.

• Strong interpersonal skills for building rapport with customers worldwide.

• Looking only for Immediate Joiners.