Associate - Command Centre

Load and manage site schedules/rotas and client/emergency bookings in Timegate.

Execute daily control room operations as directed by the National Control Room Manager.

Maintain and update systems like Timegate/APIS, handle subcontractor reports, emails, and emergency cover.

Communicate effectively with clients, operations teams, and employees.

Investigate and report discrepancies and incidents promptly.

Generate and distribute reports (daily/weekly/monthly).

Provide customer service and front desk support outside regular hours.

Support project work and maintain professional standards including punctuality and appearance.

Follow health and safety procedures and pursue skill development.

Perform any other duties assigned by senior management.

Collaborate with team members to enhance overall performance and ensure adherence to quality standards

Manage a team, handling monitoring day-to-day activities

Mange team performance, regular connects and performance management

Handle employee requests according to the project deadlines

Interact with Client daily via phone and email

Resolving Talent acquisition related issues, cooperate with other delivery team members, and ensure that the documentation is up to date

Working on analysing data and presentations for Weekly, Monthly Decks

Responds promptly and thoroughly to requests, findings, and communications

Effectively manages multiple tasks ensuring timely completion with accuracy

Ensures 100% adherence to deadlines for reports, audits, and process evaluations, maintaining compliance with SLAs and organizational standards.

Load and manage site schedules/rotas and client/emergency bookings in Timegate. Execute daily control room operations as directed by the National Control Room Manager. Maintain and update systems like Timegate/APIS, handle subcontractor reports, emails, and emergency cover. Communicate effectively with clients, operations teams, and employees. Investigate and report discrepancies and incidents promptly. Generate and distribute reports (daily/weekly/monthly). Provide customer service and front desk support outside regular hours. Support project work and maintain professional standards including punctuality and appearance. Follow health and safety procedures and pursue skill development. Perform any other duties assigned by senior management. Collaborate with team members to enhance overall performance and ensure adherence to quality standards Manage a team, handling monitoring day-to-day activities Mange team performance, regular connects and performance management Handle employee requests according to the project deadlines Interact with Client daily via phone and email Resolving Talent acquisition related issues, cooperate with other delivery team members, and ensure that the documentation is up to date Working on analysing data and presentations for Weekly, Monthly Decks Responds promptly and thoroughly to requests, findings, and communications Effectively manages multiple tasks ensuring timely completion with accuracy Ensures 100% adherence to deadlines for reports, audits, and process evaluations, maintaining compliance with SLAs and organizational standards.

Graduate/ Postgraduate in any discipline preferrable from the BPO, KPO, BPM service industry.

Graduate/ Postgraduate in any discipline preferrable from the BPO, KPO, BPM service industry.

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