Associate console officer

Company: G4S Security Systems India Pvt. Ltd.

Department: Security Risk Operation Center (SROC)

Location: Gurugram, Haryana

Reports To: SROC Shift Lead

Working Pattern: 6 Days a week (24/7 Rotational Shifts)

Employment Type: Full-Time

Role Overview

G4S is seeking a highly vigilant, energetic, and technically sound Associate Console Officer for our Security Risk Operation Center (SROC) in Gurugram. In this role, you will be the core of our 24/7 operations, utilizing your technical background in electronics to not only monitor and manage security systems but also troubleshoot them on the fly. We are looking for a self-motivated, presentable professional with an "eagle eye" for detail, strict adherence to Standard Operating Procedures (SOPs), and a strong command over Incident Management.

Key Responsibilities

Vigilance & Surveillance (The "Eagle Eye")

• Proactively monitor Video Surveillance (CCTV) arrays and Access Control Systems to detect unauthorized access, safety hazards, or suspicious behavior.
• Acknowledge, verify, and process all incoming system alarms with zero latency.
• Maintain hyper-vigilance during long hours of screen monitoring, catching anomalies that others might miss.

Technical Troubleshooting & Support

• Utilize your engineering background to perform immediate, Tier-1 troubleshooting for any technical snags arising in the SROC (e.g., VMS glitches, camera downtimes, alarm panel communication errors).
• Ensure maximum uptime of console equipment by identifying hardware or software faults and escalating them efficiently if beyond first-line resolution.

Incident Management & SOP Adherence

• Act as the primary command node during security incidents, emergencies, and crises, coordinating rapid responses.
• Execute all duties and escalations in strict compliance with site-specific Standard Operating Procedures (SOPs).
• Log all events, technical faults, and incidents into the management system with high accuracy and generate end-of-shift reports.

Candidate Profile & Qualifications

Education & Experience

• Education: B.Tech or Diploma strictly in Electronic Engineering (or related electronic fields).
• Experience: Prior experience in a Command Center, SOC, or SROC environment handling electronic security systems is highly preferred.

Core Competencies & Traits

• Energetic & Self-Motivated: Brings a high level of energy to the shift; proactive in finding solutions and improving center operations.
• Presentable: Maintains a highly professional demeanor and appearance, suitable for a corporate SROC environment handling high-profile client assets.
• Tech-Savvy: Strong foundational knowledge of electronics, networking basics, and integrated security platforms (CCTV, Intrusion, Fire, Access Control).
• Process-Driven: Exceptional memory for, and dedication to, operational SOPs.

Working Conditions

• Shift Pattern: Must be entirely comfortable working in a 24/7 rotational shift environment (including night shifts, weekends, and public holidays).
• Work Week: 6-day working week with rotational week-offs.
• Environment: Fast-paced, high-stakes SROC requiring prolonged focus and quick decision-making.