Associate, Contracts

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.

Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.

Your Title: Associate, Contracts

Your Location: Needham, MA office

You Report To: Team Lead, Contracts

Your Schedule: Monday through Friday, 9am-5:30pm EST

Your Compensation: $21.63 plus bonus!

About the Opportunity:

First Help Financial, voted and certified as a “Great Place to Work” by our workforce for five years in a row, is adding a new partner to our Servicing Operations department to accommodate our remarkable growth!

Learn more about our awesome Servicing Operations Department

GREAT PERKS!!!

• Monthly stipend for commuting to the office! (we pay for your gas)
• Fully stocked kitchen - enjoy complimentary snacks
• Great inclusive company culture

What you will you do:

Your duties include, but are not limited to:

• Responsible for preparing weekly whole loan sale shipment.
• Verifying and confirming daily files are accounted for.
• Receive all mailing packages for in-house deals.
• Scan all incoming packets, if needed.
• Audit incoming contracts for all deals.
• Email the appropriate parties of all incoming packets.
• Update the internal system with contract status.
• Prepare and organize contract folders for filing.

What you bring:

• 1+ years of experience in administrative, clerical, customer service, or related roles.
• High School Diploma or GED equivalent required.
• Demonstrated history of career stability and professional growth.
• Excellent written and verbal communication skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to work effectively in a collaborative team environment.
• Highly organized with exceptional attention to detail.
• Self-motivated with the ability to work independently and take initiative.
• Proficiency in Microsoft Office applications, including Word, Outlook, and Excel.
• Strong prioritization, organizational, and time management skills.
• Ability to manage multiple tasks simultaneously in a fast-paced environment while maintaining accuracy and quality.

FHF Benefits:

• Great Perks – We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, quarterly social outings, monthly lunches, a robust employee recognition, and training development program to enhance your career with us.
• Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
• Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.

Diversity and Inclusion

• FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, sexual orientation, age, and other identities. We will make accommodations when interviewing anyone with special needs.

Keywords: Administrative Assistant, Office Clerk, Office Administrator, Data Entry, Customer Service