Associate, Customer & Pricing Master Data

About the role

At Alcon, we are inspired by the meaningful work we do to help people see brilliantly. As the global leader in eye care, we boldly innovate, champion progress, and act with speed. We recognize and celebrate the contributions of our people, offering career opportunities that empower growth and fulfillment. Together, we go above and beyond to make a lasting impact on the lives of our patients and customers. We cultivate an inclusive culture and invite diverse, talented individuals to join us in shaping the future of eye care.

Key responsibilities

• Configure and maintain comprehensive customer master data in specific systems (SFDC, SAP, etc), including accurately inputting and updating contact details, account information, and customer-specific regulatory compliance data relevant to medical devices
• Classify customers based on their purchasing behavior, market segment (such as hospitals, clinics, or research institutions), and strategic importance
• Set up and continuously update pricing master data based on approvals, implementing and managing discounts, promotional pricing, and volume-based pricing structures
• Ensure all price lists are up-to-date in line with market and regulatory changes
• Regularly review and clean master data to eliminate duplicates, correct errors, and enhance data quality
• Cross-reference data from multiple sources, validate against industry standards and internal guidelines, and enforce data governance policies
• Serve as the main data-related contact for Chinese sales teams, providing timely data support and guidance on using and interpreting master data
• Communicate directly with internal or external customers to gather accurate master data, verify contact details, and resolve data-related inquiries promptly
• Collaborate closely with IT, finance, and supply chain teams to optimize master data systems and align customer and pricing data with business operations
• Analyze master data trends to identify improvement areas, examine customer purchasing patterns, and generate regular reports on master data status

About you

• Fluent in both spoken and written Chinese and English
• Proficient in using master data management systems, preferably those tailored to the medical device industry
• Experience with SAP or other ERP systems' master data modules, especially with industry-specific functionality
• Strong skills in data entry, data cleaning, and data analysis tools like Excel
• At least 3-5 years of experience in master data management, preferably in the medical device industry
• Deep understanding of the industry's data requirements, regulatory environment, and market dynamics
• Solid understanding of customer and pricing data management principles and best practices
• Knowledge of medical device product cataloging, classification, and pricing models
• High attention to detail and strong commitment to data accuracy
• Excellent communication and interpersonal skills to work effectively with internal and external partners across different cultures and departments

Benefits

• Opportunity to work with a leading global medical device company
• Collaborate with a diverse and talented team in a supportive work environment
• Competitive compensation package and comprehensive benefits
• Continuous learning and development opportunities