Associate - Customer Care - Blended

Ready to turn bold ideas into real-world impact?

At Genpact, we dont just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and were at the forefront of it. Genpacts AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of whats possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the worlds leading enterprises.Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

We are inviting applications for the role of Associate - Customer Care Work location: Gurugram

Responsibilities

• Review, validate, and process customer documentation in accordance with established hardship procedures and operational guidelines.
• Maintain accurate and up-to-date customer records, case notes, and supporting documentation within relevant systems.
• Assist in the administration and tracking of hardship requests to ensure timely processing and resolution.
• Identify missing information or documentation requirements and coordinate with relevant stakeholders to support case progression.
• Ensure all customer information is handled with a high degree of confidentiality and professionalism.
• Monitor workload and case queues to ensure activities are completed within agreed service levels and operational targets.
• Escalate exceptions, processing issues, risks, or complex cases in accordance with established governance procedures.
• Support compliance with internal policies, regulatory requirements, and process controls relating to hardship administration.

Education Qualifications

Minimum Qualifications

• Bachelorsin Business Administration
• Bachelorsin Communication
• Bachelorsin Hospitality Management
• Bachelorsin Information Technology
• Bachelorsin Marketing

Why join Genpact?

• Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation

• Make an impact Drive change for global enterprises and solve business challenges that matter

• Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training