Associate - Customer Experience

• Key responsibilities
• Customer Interaction: Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
• Issue Resolution: Identify and resolve customer issues efficiently, ensuring that problems are resolved to the customer’s satisfaction.
• Product Knowledge: Maintain a deep understanding of our products and services to provide accurate and detailed information to customers.
• Customer Records: Update and maintain customer records in our CRM system, ensuring all interactions are logged and information is up-to-date.
• Feedback and Reporting: Collect and report customer feedback to help improve our products, services, and customer experience.
• Escalation: Escalate complex or unresolved issues to higher-level support or management as necessary.
• Team Collaboration: Work closely with other team members and departments to ensure a cohesive and comprehensive approach to customer support.

Additional Mandatory Requirements

• Flexibility to work in shifts, including evenings, weekends, and holidays, if required.
• Ability to work in a fast-paced environment and adapt to changing priorities.