Associate - Customer Experience - CSR

Job Title: Executive - Operation Excellence

Location: Head Office - Mumbai

Job Summary:

We are seeking a detail-oriented MIS Executive to manage, analyze, and present business data through reports and dashboards. The candidate will be responsible for maintaining accurate records, generating periodic MIS reports, tracking key performance indicators (KPIs), and supporting management with actionable insights.

Key Responsibilities:

Prepare daily, weekly, and monthly MIS reports.

Collect, validate, and analyze data from multiple sources.

Develop and maintain dashboards using Excel, Power BI, or Google Sheets.

Monitor business KPIs and share performance updates with stakeholders.

Perform data cleansing and ensure data accuracy.

Generate ad-hoc reports as per business requirements.

Maintain databases and update records regularly.

Identify trends, gaps, and improvement opportunities through data analysis.

Support operational teams with performance tracking and reporting.

Automate recurring reports wherever feasible.

Coordinate with different departments for data collection and validation.

Skills & Competencies:

Technical Skills

Advanced Microsoft Excel (VLOOKUP, HLOOKUP, INDEX-MATCH, Pivot Tables, Power Query, Macros preferred)

Power BI / Tableau knowledge

Google Sheets proficiency

Data analysis and reporting

Soft Skills

Strong analytical and problem-solving skills

Attention to detail

Good communication and presentation skills

Time management and multitasking ability

Ability to work under tight deadlines

Preferred Qualifications:

Educational Qualifications:

Graduate is a mandatory for the role.

Bachelors degree in commerce, Business Administration, Statistics, Mathematics, Computer Science, or related field.

Certification in Advanced Excel, Power BI, or Data Analytics will be an added advantage.

Experience required:

Minimum 2 year of experience required as MIS Executive

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.