Associate, Customer Experience, Italain Speaking

As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home furnishings.

YOUR RESPONSIBILITIES

• Live Our Vision, Values and Beliefs every day

• Represent the RH brand through polished communication, personal appearance and professionalism

• Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations

• Collaborate with cross-functional partners and Leaders to ensure the customer’s needs are not only met but also exceeded

• Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems

• Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships

• Qualify and educate potential design customers on services offered by RH Interior Design

OUR REQUIREMENTS

• 1+ years of experience in Customer Service, high-end furniture and luxury retail preferred

• Fluent in Italian and English, written and spoken

• Poise and confidence to interact with high-end customers while maintaining confidentiality

• People and relationship-driven

• Driven to deliver first-class service and exceed customer expectations

• Ability to recognize and respond to multiple priorities

• Exceptional analytical, problem-solving and decision-making skills

• Strategic, highly organized and results-oriented

• Excellent verbal and written communication skills

• Commitment to Quality with exceptional attention to detail

• Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications

• Willingness to work a flexible schedule, including evenings, weekends and holidays

PHYSICAL REQUIREMENTS

• Ability to be productive working in a hybrid model: 3 days in the office, 2 days remote

• Ability to travel to the nearest gallery as needed