Associate Customer Onboarding Specialist

Who you are

• Languages: Fluent in German and English (both mandatory). Additional language is a bonus
• Experience: 2+ years in a customer-facing SaaS, B2B, or B2C role, with a passion for making customers successful
• Project Management: Proven ability to manage multiple projects and priorities with grace and efficiency
• Tech Savvy: Quick to learn new products and become a Personio expert
• Communication: Outstanding interpersonal skills, able to simplify complex topics and build trust
• Growth Mindset: Adaptable, resilient, and motivated to improve how we deliver value

What the job involves

• Our Customer Experience team thrives on collaboration, working closely with teams across Personio to ensure that customer voices are at the heart of everything we do. We are dedicated to understanding and advocating for our customers, using data-driven insights to shape our customer experience strategies and influence what we build
• Are you ready to transform how organizations onboard and thrive with Personio? As an Associate Customer Onboarding Specialist (d/f/m) - German Speaking, you’ll be the driving force behind our customers’ successful adoption of Personio across the DACH region You’ll empower HR teams to unlock real value, guiding them through every step of their onboarding journey with expertise, empathy, and a dash of Personio flair
• Lead Onboarding: Guide new customers through seamless setup and integration, ensuring Personio becomes an indispensable part of their HR routine
• Product Adoption: Champion product usage, boosting customer retention and lifetime value
• Consultative Guidance: Host regular meetings to understand customer needs, provide tailored advice, and maximize Personio’s impact
• Project Management: Juggle multiple onboarding projects in parallel, keeping timelines and budgets on track while delivering a personalized experience
• Issue Resolution: Triage and troubleshoot customer issues, collaborating with internal teams and escalating bugs as needed
• Relationship Building: Forge strong, trust-based relationships, handle conflicts with care, and spot opportunities for upselling
• Internal Collaboration: Partner with Sales, Growth, Customer Success, and Product teams to deliver exceptional outcomes and share customer insights
• Knowledge Sharing: Support new joiners, contribute to documentation, and elevate team processes through your expertise

Benefits

• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
• Make an impact on the environment and society with Impact Days
• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
• Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations
• Engage in a high-impact working environment with flat hierarchies and short decision-making processes
• Find your best way to work with our office-led, and remote-friendly PersonioFlex!