Associate Customer Relationship Executive-Malayalam Speaking Candidate

Role & responsibilities

Role Summary:

The Associate Customer Relationship Executive (ACRE) will support the Customer Success team in handling day-to-day client requests, ensuring timely responses, and maintaining smooth communication with schools.

2 shifts - 7am to 4pm (Morning Shit) & 1pm to 10pm (Evening Shift).

Key Responsibilities:

Act as the first point of contact for routine client queries (emails, calls, WhatsApp, etc.)

Handle day-to-day requests from schools such as:

Data updates and corrections

Report-related clarifications

Status updates and follow-ups

Coordinate with the Operations team for requests requiring data intervention

Track and manage incoming requests to ensure timely resolution

Maintain proper records of client interactions and requests

Support Customer Relationship Executives in:

Client follow-ups

Delivery tracking

Issue resolution

Ensure all communication is professional, clear, and aligned with company standards

Escalate complex or sensitive issues to the respective Customer Relationship Executive

Assist during peak delivery periods with high-volume request handling

Key Skills & Competencies:

Good written and verbal communication skills

Basic understanding of client servicing/customer support

Ability to handle repetitive tasks with accuracy and consistency

Strong coordination and follow-up skills

Attention to detail

Time management and ability to prioritize tasks

Basic proficiency in MS Excel / Google Sheets

Willingness to learn and adapt in a fast-paced environment.

Preferred Candidate

Candidate who are proficient in Malayalam only apply.