Associate - Customer Service Centre

We are seeking applicants to join us as part of the dynamic frontline service team at Service Centre.

• Manage walk-in policyholders’ and Financial Representatives’ queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time;

• Ensure unresolved issues over the counter are promptly followed up within stipulated time;

• Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners;

• Provide excellent customer service experience;

• Manage customer feedbacks/complaints with a good closure within the operational turnaround time.

• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;

• Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks;

• Highlight any potential concerns/risks and proactively shares best risk management practices; and

• Other incidental “ad hoc” duties to ensure smooth functioning of various touchpoints such as assisting Digital Comms and Call Centre;

• May be rotated amongst the different Service Centres;

• Undertake projects or other responsibilities as assigned

• GCE ‘A’/ Diploma/ Degree holder from recognized institution; Applicant with professional insurance certifications such as BCP, PGI, M5, M9, M9A and Health Insurance will be advantageous.

• Fresh Diploma & Degree holders are welcome to apply

• A team player with good writing, interpersonal and communication skills.

• Applicant must be comfortable to work in Frontline Environment

• Meticulous and detail-oriented

• Possesses good written and verbal communication skills

• Proficient in MS Office applications Excel and Word

• Work independently as well as in a team

• Able to adapt in a fast-paced environment