Associate, Customer Service

Objectives:

• Deliver professional and responsive customer service at the Information Counter as the primary point of contact for shoppers.
• Support the smooth execution of mall promotions, redemption programmes and loyalty initiatives.

Job Duties:

• Manage the Information Counter and attend to shoppers’ enquiries, feedback and complaints effectively with a professional disposition at all times.
• Observe and adhere to all standard operating procedures, including housekeeping, opening and closing routines, stock-taking activities, and other counter-related processes.
• Support the execution of mall promotional campaigns, such as administering redemptions, lucky draws and contests etc.
• Support the implementation of the group loyalty programme at mall level, by promoting the loyalty programme / app to shoppers, registering and acquiring new members and handling complimentary parking and gift voucher redemptions etc.
• Maintain accurate and timely records of customer enquiries, feedback, complaints, redemptions, membership registrations, stock inventory and other operational reports as required.
• Support a customer centric culture and strive for operational excellence for self and within the team.
• Perform related duties as assigned by your manager.

Requirements:

Education

• Minimum GCE 'N' Level or GCE 'O' Level qualifications.

Experience

• Minimum 1 – 2 years of experience in frontline or customer service roles/environment.

Skills

• Good working knowledge of MS Office applications (e.g. MS Word, Excel).
• Good communication skills (clear, empathetic and professional) for interaction with customers, tenants and internal teams, able to convey information accurately and maintain a professional tone even in challenging situations.
• Strong problem-solving skills; able to identify solutions quickly and remain calm under pressure to adapt to unexpected situations.
• Customer service orientation; able to understand customer needs, anticipate expectations, and deliver service that builds satisfaction and loyalty.
• Bilingual in English and 1 other language highly desirable.

Attributes

• Friendly disposition and enjoys interaction with all levels of people.
• Strong sense of responsibility and punctuality.
• Able to work independently and as part of a team.
• Willing and able to work on rotating shifts, weekends, and public holidays.

If the above profile sounds like you, please send us your CV for a detailed discussion.

We are an equal opportunity employer. Personal data provided by job applicants will be treated in strict confidence and used strictly in accordance with our Privacy Policy Statement for recruitment purpose only. A copy of the Statement is available on our website (LAML.com). Applicants who do not hear from us within 6 months may consider their applications unsuccessful.