Associate - Customer Service

Role & responsibilities

• Orders follow up from Customers & Franchisees including payments & co-ordination for dispatches with Plants, Finance and Sales.

• Calculation of Commission, raising of Debit/Credit note to customers/Franchisees.

• Attending the complaints & providing necessary solutions(Complaint management).

• Helping in getting the audit documents & during system automation processes.

• Sales related enquiries/Queries needs to address with the concern & close it in timeline.

• Data management.

• Pricing preparation and Credit Control when ever requires.

• Calculation of cylinder turnover ratio and related analysis.

• Account reconciliation.

• Cylinder issue & recovery and control of payment track

• Refund processing & closing of Customers & franchisees accounts.

• Issue of delivery instructions to Plant for daily supplies on-time.

• Attending customers calls, Order Processing & Payment follow ups.

• Bank Guarantee renewal follow up

• Processing of New Agreements & custodian of important documents.

• SAP updation

• Balance & Cylinder confirmations need to be done periodically.

• Report generation for Sales team as per timely requirements & providing monthly reports.

• TDS/TCS Calculations.