o
o9 Solutions
Associate Customer Success Manager - Retail
Skills
SQL QueriesCRMSalesforceSupply Chain ManagementCustomer SupportSupply Chain
2 months ago
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Important information
Contract type:
Permanent
Location:
Bengaluru, Karnataka, India
Work mode:
Onsite
Published on:
31 August 2026
What they need
Roles and Responsibilities :
- Manage daily operations of the Customer Success team, ensuring seamless delivery of services to clients.
- Collaborate with cross-functional teams to identify and resolve complex issues related to demand planning, supply chain management, and production planning.
- Develop and maintain strong relationships with key stakeholders, including customers, internal teams, and external partners.
- Analyze data using SQL queries to optimize processes and improve overall efficiency.
Job Requirements :
- 6-9 years of experience in IT Services & Consulting industry.
- Strong understanding of configuring CRM systems (e.g., Salesforce) for optimal performance.
- Excellent customer support skills with ability to handle high-pressure situations effectively.
- Proficiency in rolling out new features or changes across multiple platforms without disrupting existing workflows.
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