Associate Customer Support| 0-1yr| MS Office| Bangalore

Designation: Associate Customer Support

Band/Grade: U1

Location: Bangalore (Both side transportation will be provided.)

Reporting To: Operations Team Leader

Line of Business: CSA Voice Support

Job Type: Full-time

Eligibility Criteria

• Education: Any Graduate / UG candidates can apply
• Experience: Freshers to less than 12 months
• BPO Experience: Candidates with BPO/customer service experience preferred
• Communication: Excellent verbal and written communication skills
• Typing Speed: Minimum 20 WPM with 80% accuracy
• Computer Skills: Basic computer knowledge with working knowledge of MS Word, Excel and PowerPoint
• Willingness to work in a voice-based customer support environment

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IMMEDIATE JOINERS ALERT!

We're looking for candidates who can join immediately.

If you're available, please send your CV via WhatsApp only to: 9076159575

Please note: No calls will be entertained.

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Job Summary

We are looking for enthusiastic and customer-focused candidates for an Associate Customer Support role in a voice-based customer service process. The role involves handling inbound customer queries, understanding customer requirements, researching account information, and providing accurate and effective resolutions.

Key Responsibilities

• Handle inbound customer calls and provide timely, accurate and professional assistance.
• Understand customer concerns and provide appropriate solutions.
• Handle difficult or irate customers professionally and maintain a positive customer experience.
• Research customer accounts, policies and available resources to resolve queries.
• Document customer interactions, contact topics and actions accurately in internal tools.
• Maintain required productivity, quality and customer service standards.
• Follow up on customer concerns wherever required and ensure commitments are fulfilled.
• Escalate complex or unresolved issues to the appropriate team.
• Identify recurring customer issues and communicate trends or possible solutions to the relevant teams.
• Maintain a professional and positive approach during every customer interaction.

Required Skills

• Excellent English communication and customer interaction skills
• Strong listening and comprehension skills
• Customer-focused approach
• Problem-solving ability
• Ability to handle challenging customer interactions
• Good interpersonal and relationship-building skills
• Basic MS Office and computer knowledge
• Good typing speed and accuracy
• Ability to work in a target-driven environment

Ideal Candidate

Candidates who are confident communicators, customer-oriented, solution-focused and comfortable handling voice-based customer interactions are encouraged to apply.