Associate Director, Clinical Client Services

About Judi Health Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including:

• Judi Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers,
• Judi Health™, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and
• Judi®, the industry’s leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform.

Together with our clients, we’re rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit www.judi.health.

Location: Hybrid (Local to NYC, Denver, or Charlotte area)

Position Responsibilities Team Leadership & Development

• Lead, coach, and develop a team of Clinical Account Consultants.
• Provide guidance and oversight on clinical analyses, recommendations, presentations, and client interactions.
• Support onboarding, training, performance management, and workload prioritization across the team.
• Promote consistency in clinical consulting approaches, tools, and deliverables.

Clinical Strategy & Client Support

• Oversee development of clinical recommendations related to formulary management, utilization management, specialty pharmacy, and pharmacy trend opportunities.
• Serve as a senior resource and escalation point for complex clinical questions and client situations.
• Partner with Account Executives and Sales to support strategic client planning, reviews, renewals, finalist presentations, and key client discussions.
• Ensure client-facing clinical content is accurate, strategic, and aligned with organizational standards.

Operational Execution & Continuous Improvement

• Collaborate with operations, analytics, product, implementation, and account teams to ensure successful execution of clinical initiatives.
• Support implementation activities, disruption reviews, and post-go-live evaluations.
• Identify opportunities to improve processes, scalability, quality, and consistency across the Clinical Client Management function.
• Assist in developing standardized tools, templates, and best practices.

Required Qualifications

• PharmD degree from an accredited institution.
• Active pharmacist license, or ability to obtain/maintain licensure as required.
• 6+ years of experience in PBM, managed care, or health plan environments.
• Demonstrated experience leading projects, mentoring others, or managing clinical teams.
• Strong knowledge of formulary management, utilization management, specialty pharmacy, and pharmacy trend analysis.
• Experience translating complex clinical and claims data into actionable recommendations.
• Strong communication, presentation, and relationship management skills.
• Ability to work effectively in a fast-paced, cross-functional environment.
• Ability to travel up to 25%.

Preferred Qualifications

• Experience managing client-facing clinical teams within the PBM industry.
• Experience supporting complex or large-market clients.
• Experience developing clinical consulting standards, tools, or best practices.
• Experience working in a highly collaborative, matrixed environment.

New York, NY Salary Range: $160,000 USD - $190,000 USD

Denver, CO Salary Range: $160,000 USD - $190,000 USD

Charlotte, NC Salary Range: $160,000 USD - $190,000 USD

All employees are responsible for adherence to the Judi Health Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at https://www.judi.health/legal/privacy-policy.