Associate Director, Desktop Technician

Job Title: Associate Director, Desktop Technician

Department: Information Technology - Servicing

Reports To: Director, Desktop Support

Job Summary:
Cohen and Steers is currently seeking a highly motivated Desktop Technician in the IT Infrastructure department, in the HK office. The Desktop Technician will work closely with the Technology team and users to implement, maintain and support all Desktop environments globally. Cohen & Steers is committed to an inclusive culture, valuing diversity in support of our people and clients.

Major Responsibilities/Activities:
Provide high level email, desk-side and telephone support resolving day-to-day technical issues for 400+ users within our Hong Kong office, 5 global offices and remote users

Setting up, repairing, and maintaining a wide range of hardware (servers, desktops, laptops, printers and all other peripherals) and software (Bloomberg, Citrix, MS Office and other financial software)

Providing technical and analytical guidance as it relates to servers, storage, networking, telephones, and other IT systems

Investigating and resolving application issues and daily job errors

Dealing directly with customer support through user requests and queries

Ability to work with Systems and Networking teams in a hands on capacity to assist with the support of the local IT infrastructure

Minimum Requirements:
7+ years of experience in technology support within the financial industry

Self-motivated, creative and ability to work independently/Effective collaborator

Skillful at troubleshooting issues, and ability to work under pressure

Strong knowledge regarding Mobile Device Management (Intune, JAMF, etc)

Strong knowledge and experience in MS Office 365 (Applications and Administration), AD/Group Policy, Citrix Administration, & SCCM

Experience with scripting/automation, such as PowerShell

Must have a bachelor's degree

Must be able to speak, read, and write English fluently

Demonstrates inclusive behaviors in support of a culture that values diverse perspectives

Is able to abide by the firm's work arrangement in the Hong Kong office (Monday - Friday, 8:00 AM - 5:00 PM)

Note: This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. The job title or duties and responsibilities may be changed by the Company at any time.

Interested parties please click “Apply Now” to apply job.

Full-time,Permanent