Associate Director, e-Payment Operations (Treasury)

About the Organisation

A high-growth European organisation at the intersection of healthcare and technology is seeking an Associate Director, Treasury & e-Payment Operations. The business operates a high-volume, multi-market consumer platform in which the integrity of payment flows, the movement of cash and the quality of operational control are material to daily performance.

The finance organisation is being strengthened to match the scale and complexity of the platform. This appointment sits within that build-out. It is not a classical corporate treasury mandate. The centre of gravity is e-payment operations: the reliable, controlled and scalable execution of high-volume payment flows, supported by cash management and short-term liquidity discipline.

The Opportunity

As Associate Director, Treasury & e-Payment Operations, you will assume end-to-end ownership of a business-critical operations function covering e-payments, cash handling and short-term liquidity. You will lead a team of approximately six, impose operating structure on a high-volume environment, and improve processes, controls and systems in close partnership with Finance and Technology.

The role is operational in character. The purpose is to ensure that payment operations, cash processes and short-term forecasting are executed with accuracy, resilience and the capacity to scale.

The position is highly visible. Interfaces with Finance, Technology and external payment partners are continuous. The successful candidate will be assessed on operational reliability, the quality of control, and the ability to professionalise a function that sits at the core of a digitally enabled healthcare platform.

Key Responsibilities

• Lead and develop a team of approximately six professionals, establishing clear operating standards, accountability and a high-performance working environment.
• Own day-to-day e-payment operations in a high-volume B2C environment, ensuring secure, timely and scalable execution across payment methods, providers and exception processes.
• Oversee operational cash management and short-term cash-flow forecasting as supporting disciplines to payment operations, not as a standalone strategic treasury agenda.
• Strengthen control, compliance and risk frameworks across payment and cash processes without sacrificing speed or operational practicality.
• Diagnose process weaknesses, manual breakpoints and systems limitations, and drive targeted improvements in workflows, automation and tool usage.
• Work closely with Technology / IT on payment platforms, ERP interfaces, reconciliation logic and the reduction of operational friction.
• Act as the senior operational counterpart to Finance and Technology leadership on cash, payments, exceptions and control topics.
• Build scalable operating routines: incident handling, reconciliations, provider management, reporting cadence and an honest view of operational risk.
• Contribute to the broader finance operating model as transaction volumes and organisational complexity continue to increase.

Candidate Profile

• Substantial experience, typically six years or more, in e-payment operations, payment operations, operational treasury or a closely adjacent high-volume payments environment. Experience in e-commerce, digital platforms or other high-throughput consumer businesses is particularly relevant.
• First leadership experience, combined with a hands-on working style and the willingness to remain close to operational detail.
• Practical command of cash management and short-term forecasting, understood as instruments of operational control rather than as the core of a strategic treasury function.
• Experience with ERP systems and payment platforms, and a demonstrated ability to work productively with Technology teams.
• A process-oriented, implementation-minded approach: able to identify weaknesses, put better structures in place and make them hold.
• Strong stakeholder management in a fast-moving, multi-function environment.
• Fluency in English is required. German is a distinct advantage.

What Distinguishes This Mandate

This is an operational leadership role in payments and cash, not a classical treasury seat focused on financing, bank strategy or longer-term liquidity architecture. The firm needs someone who understands high-volume payment operations, can run and improve them at scale, and can build a controlled, resilient function inside a technology-enabled healthcare business.