Associate Director - Salesforce

We are looking for an experienced Techno-Functional Program & Delivery Leader to manage enterprise technology programs, client relationships, internal stakeholders, delivery teams, and financial performance.

· Who You Are:

• Lead end-to-end technology programs across implementation, transformation, enhancement, and support.
• Manage client stakeholders, internal stakeholders, and cross-functional delivery teams.
• Manage P&L/financial performance, budgets, revenue, costs, margins, utilization, and forecasting.
• Drive project planning, resource management, delivery governance, risks, issues, and escalations.
• Act as the bridge between business and technology teams, translating business requirements into technology solutions.
• Lead Agile delivery, release management, production support, and continuous improvement.
• Manage SLAs, KPIs, service performance, incidents, changes, and operational governance.
• Lead client governance meetings, steering committees, executive reviews, and status reporting.
• Partner with Sales, Account Management, Finance, HR, Architecture, and Technology leadership.
• Identify opportunities for automation, process optimization, and business value creation.

• Required Experience

  15+ years of overall IT experience, with 8+ years in technology delivery, program management, application management, or client-facing leadership roles.

• Strong techno-functional and enterprise application experience.
• Proven experience managing client relationships and cross-functional teams.
• Experience managing P&L/financials, budgets, utilization, and forecasting.
• Strong Agile, SDLC, release, incident, problem, and change-management knowledge.
• Excellent communication, stakeholder management, presentation, and executive reporting skills

• Good to Have

  • Knowledge of enterprise platforms such as SAP, Salesforce, and ServiceNow.
  • Experience in managed services / AMS.

About Riveron:

At Riveron, we partner with clients—from global multinationals to high-growth private entities—to solve complex finance challenges, guided by our DELTA values: Drive, Excellence, Leadership, Teamwork, and Accountability. Our entrepreneurial culture thrives on collaboration, diverse perspectives, and delivering exceptional outcomes. We are committed to fostering growth, both for our clients and our people, through mentorship, integrity, and a client-centric approach. This inclusive environment offers flexibility, progressive benefits, and meaningful opportunities for impactful work that supports well-being in and out of the office.

Want to stay connected with Riveron? Join our Talent Community to learn more about our growing firm and be considered for future opportunities.

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Riveron Consulting is an Equal Opportunity Employer and believes that we are stronger together through our diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

Full time roles are eligible for a full range of benefits including medical, dental, and vision insurance, 401(k) with company match, and PTO. A complete description of all available benefits can be found at Riveron's Benefits page at https://riveron.com/riveron-life/. Contract roles are not eligible for benefits.

Fraud Alert

Please beware of fraudulent schemes or impersonations when going through the job application process. A Riveron employee will never recruit via text or extend unsolicited employment offers. Additionally, a Riveron employee will never ask you to exchange money or purchase anything as part of the recruiting process.

Artificial intelligence (AI) tools are used to support the hiring process in screening, assessing, and/or selecting applicants for this position. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.