Associate Director Franchising

• Seeking a highly experienced business banker to join our Franchise Banking Team in Sydney.
• Identify new business/referral opportunities and use internal/external networks.
• Showcase your ability to deliver superior customer service consistently.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Associate Director, you’ll join our Franchise Banking team in Sydney that’s doubling down on customer obsession.

Each day you will go above and beyond to:

• Proactively manage customer relationships and meet their needs by providing full Integrated Financial Services solutions through the most cost-effective and appropriate channels.
• Develop and manage a portfolio of key BFS customers and referral partners.
• Champion NAB’s customer-obsessed culture, role-modelling behaviours and influencing others to do the same.
• Implement specific competitive local sales/income campaigns and initiatives and sell/promote tailored Bank products and services within Bank parameters.
• Uphold professional and ethical behaviour by ensuring compliance with external legislation, bank standards and internal operating policies and procedures relevant to the position.
• Adherence to policy and exercise sound judgment when applicable.
• Personally sanction BFS lending within own personal lending authorities.

What you’ll bring:

• Proven experience and knowledge of business banking and/or credit assessment.
• Demonstrated experience working in the banking preferable.
• Exceptional communication skills coupled with the ability to engage and influence across a wide range of customers.
• Ability to manage risk profile management and business lending capability.
• Strong understanding of BFS products/services.
• Completion of a business-related degree and/or post-graduate professional qualification (generally CA, PY, ACCA, MBA, CIB) preferred.

We respectfully ask candidates to hold any questions for the phone interview, where we’ll discuss the role in detail and answer any questions. This helps to ensure a focussed, efficient and fair application process. The talent acquisition team looks forward to addressing all inquiries at that time if your application progresses.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience banking that’s fairer, more accessible, and designed with who they are in mind. That’s why we’ve built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via [email protected] (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

At NAB, we’re committed to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.  If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.